The number of consumer complaints received against RDO members has nearly halved during 2009, compared to the previous year. A mere 50 complaints against RDO members were received in 2009, with 93% of them resolved promptly and satisfactorily.
“It is significant that the number of complaints against RDO members continues to fall, but our objective is to bring this number down even further,” said RDO’s Chief Executive, Paul Gardner Bougaard. “What this proves is that consumers should always look for companies which are RDO members to have extra guarantees, as members have to comply with our code of ethics.”
RDO received more than 2000 consumer enquiries during 2009, the majority of them (1130 calls) asking for resale advice, plus requests for general information about different aspects of the vacation ownership industry and a small number of complaints.