RCI was selected by Palace Resorts to manage and operate customer care, reservations and collections in all of its vacation clubs. Palace Resorts operates and markets vacation products for Palace Resorts hotels, and recently hotels operated by Hard Rock Hotels in Mexico and Hard Rock Hotel & Casino in Punta Cana, Dominican Republic.
RCI’s Contact Center Solutions division will perform these services for more than 90,000 Palace Premier members out of its Mexico City offices. Customer service support will also be provided to members of Palace Resorts’ newest vacation clubs.
Jose Chapur, president of Palace Resorts, added, “RCI offers our customers high-quality service, which we consider essential, as well as the best technology that is completely adapted to our products and processes and will enable us to better manage our portfolio and improve our reservation and collection methods. This benefits our members by allowing them to make reservations or payments whenever they like.”
Some of the services provided by RCI are a welcome service initiative, a virtual new sales verification process, reservation services for members and payment collection services.
“At RCI we are always committed to the success of our affiliated resorts. This new partnership with Palace Resorts and its clubs is a symbol of the trust they have in us to manage and operate member services,” said Ricardo Montaudon, president and executive director of RCI Latin America. “RCI will now offer members a ‘one-stop-shop’ service to make any transaction related to their membership, as well as any transaction with RCI.”