Worldwide holiday exchange provider, DAE, has launched a new initiative to recognise and reward frontline resort staff who deliver exceptional customer service to guests.
The ‘DAE Award of Excellence’ has been developed over several months in consultation with resorts throughout Australia and New Zealand and is designed to encourage resort guests to vote for the staff member they feel provides the most outstanding customer service during their stay.
“We know it’s often the little things that make the biggest difference when you are on holiday, and there are many resort staff members who go above and beyond, all day every day, to make their guests’ experience even better. “ said the CEO of DAE Francis Taylor.
“During their stay, guests will be provided with an Award token, and encouraged to present it to the resort staff member they feel exemplifies the meaning of ‘Memorable Customer Service’.”
Over the next 12 months, star performers will receive rewards including quarterly $500 IYC/DAE travel vouchers; and major prizes of $1000, $1500 and $2500 travel vouchers will be awarded to the top three resort staff who accumulate the most customer recognition tokens over the year.
In addition, the resort with the top achiever will also receive a $2000 cash prize to throw a staff party and share in the celebrations.
“We will also be looking to roll this out as a global initiative following the pilot program in the Pacific,” added Mr Taylor.