Worldwide vacation exchange provider, DAE is making localized customer service a priority of their organization as they expand their services into key timeshare markets around the world.
DAE now has offices in 12 locations including Australia, New Zealand, Italy, Bulgaria, Germany, South Africa, India, Thailand, China, the United Kingdom and the United States, with a new office in Egypt opening last year.
CEO Francis Taylor said the company’s growth was guided by their customers’ best interests. “As a company that listens to what our customers want above all else, DAE has always understood that our members want simple, quick service that delivers results in one phone call,” said Mr Taylor.
“The opposition to centralized call centers has grown stronger in recent years, which is why DAE is committed to a decentralized approach to customer service.
“In 2013, our capacity expanded to 12 locations around the globe – providing locally based customer service to individual regions.
“This is particularly important for servicing our members in their own region, where different nationalities and languages are present. Our localized service providers can cater to the cultural needs of members in their region and are sensitive to how different cultures prefer to travel.
“As demand grows, we are building our capacity to better service individual markets – for example, more Spanish-speaking customer service consultants in North America to cater for the increasing number of owners in Latin America.