Dial An Exchange (DAE) and timeshareAdvisor form a strategic partnership, to provide a visitor-feedback mechanism for members of the DAE exchange service. DAE and timeshareAdvisor will make reviewconnect, a new online review tool that allows DAE to request and display guest reviews directly on DAElive.com, available for exchangers to share their experiences.
“To keep the exchange process simple and transparent to the member, DAE has no internal rating system for the weeks that are exchanged in our system,” says Fermin Cruz, vice president, North American business for DAE. “Now, with the help of timeshareAdvisor, we are creating our own customer-feedback program so that we can give the DAE member insight from other visitors right from the DAE resort profile online.”
DAE members will actively give feedback on their resort stays as well as on the exchange experience so in order to benefit the resort community and the shopping exchanger.
“More and more consumers are seeking out and making their vacation decisions according to online travel reviews,” notes Suzanne Harris, president of timeshareAdvisor. “Through reviewconnect – which allows our partners to add review technology to their site so they can look at reviews on timeshareAdvisor right on their site – the visitor never leaves DAElive.com; they simply have the ability to read and/or write reviews,” she states.
When a review is created, timeshareAdvisor screens it for inappropriate language or content, and then sends an email notification to alert the resort about the review. The resort manager has the option to respond, which allows for more immediate interaction and meaningful engagement with the guest.