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Improving Sales Operations To Avoid Claims – RDO ‘Best Practice’ Guidelines

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RDO
6 May

Improving Sales Operations To Avoid Claims – RDO ‘Best Practice’ Guidelines

Many claims companies that formally pursued PPP claims (payment protection plan for credit cards/loans etc) are now targeting the timeshare industry, seeing it as an easy way to make money, and there has been a consequential rise in the number of claims being made against resorts. There has also been an increase in the number of non-regulated companies that appear to have been set up to exploit consumers who simply wish to dispose of their timeshare but have no legitimate claim to make. Some of these we believe to be breaking laws, such as Data Protection and fishing for potential customers.

Given this background RDO cannot stress enough the risks to the industry and the importance of doing everything possible to protect yourselves by tightening up your resort procedures, particularly in terms of the sales processes.

With this in mind ‘Best Practice’ guidelines for RDO members have been produced by the RDO working group responsible for establishing how best RDO can address the issues surrounding the increasing volume of claims being made against timeshare companies and what members could do to limit the risk of a claim being made against them.

These guidelines are not meant to be a substitution for legal advice and RDO members with any queries or concerns should consult with their own lawyers. The guidelines are available for RDO members via the member downloads section of the website, which can be found here (login details are required).

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