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News & Information

18 Oct 2018

How to create the loyalty loop with your guests

In an incredibly short space of time the power in the relationship between consumer and brands has shifted massively towards the consumer. This is due In large part to the widespread prevalence of high-speed internet, powerful smartphones, social networks and consumer review sites. As the usage of these modern tools continues to grow, it means that increasing numbers of consumers have an incredible access to a wealth of information, including while on the move. For example if someone is out and about shopping, they may want to find out a great local restaurant or cafe to enjoy a meal. With their...

9 Oct 2018

Brexit – Unemployable!

Unemployable - so this is where Brexit is taking us! Theresa May announced at the Conservative Party Conference last week, that “taking back control” after Brexit would mean that the UK would have control over who came here to work and “low skilled” workers, whether from the EU or elsewhere, who earn less than £50,000 would not be allowed entry. Setting aside the fact that it is highly likely that whatever limits the UK Government decides to put on EU workers seeking to come here, will be mirrored by the EU, so if you are a UK national and  “low skilled”...

Ricardo Montaudon
8 Oct 2018

Ricardo Montaudon President RCI Latin America

It is with sad news that we announce that Ricardo Montaudon, President of RCI Latin America, passed away on October 3 after a very brief illness. Ricardo was one of RCI’s most recognisable ambassadors and a champion of our industry and the Latin American region. He was with RCI for 33 years and was passionate about the company and clients he served.  Gordon Gurnik President of RCI said “He built a legacy of leadership through his expertise, commitment, and signature enthusiasm.  His compassion and spirit of service were reflected through his ardent support of Christel House and his service as a...

1 Oct 2018

Expectations Group launch new travel service – Expectations Travel

Expectations Group, a progressive travel company, has just launched its newest programme aimed at bringing luxury travel to both its members and the wider public – Expectations Travel. Having teamed up with a number of travel partners, the new service will provide not only big discounts on luxury cruises, safaris and ski holidays, it will also provide access to the in-house Concierge Team who will take care of all of your travel needs. The team can manage everything from booking flights and transfers to designing bespoke itineraries based on your personal holiday needs and wishes. Whether it’s a classic beach holiday,...

1 Oct 2018

Interval International US-Resident members cite importance of exchange

INTERVAL INTERNATIONAL’S U.S.-RESIDENT MEMBERS CITE IMPORTANCE OF EXCHANGE IN PAST AND FUTURE PURCHASING – Page Interval International, a worldwide provider of vacation services, revealed that 95 percent of its U.S.-resident members find the ability to exchange their timeshare to be an important component of their ownership and future purchasing decisions.  These findings are from the Interval International 2018 Membership Profile, U.S. Edition, which was developed from a sample of U.S.-resident vacation owners maintaining an active Interval membership. The online study was undertaken to provide insights for use in the development of services and benefits to be offered to Interval members. It...

27 Sep 2018

A Look Back at RDO9 Conference 2018 – Action Changes Things

This year’s RDO9 Conference was a success, with some world-class speakers, top-industry experts, and a varied mix of excellent conference and breakout sessions which proved to be entertaining, informative and motivational. Our venue for this year’s conference was once again the Pestana Chelsea Bridge Hotel and Spa in London. It is this ever increasing expectation that travellers have of their holidays, especially in terms of their resort or hotel accomodation and the different memorable experiences they desire while travelling, that made this year’s RDO Conference theme so important. The travel and tourism industry continues to increase globally, and the timeshare and vacation...

28 Aug 2018

What to Expect at RDO9 Conference: Action Changes Things

For this year’s RDO Conference we will once again be returning to the Pestana Chelsea Bridge Hotel and Spa in the stunning city of London. It’s not only this wonderful location that our attendees can look forward to though, but another exciting RDO Conference with a full line-up of inspirational keynote and guest speakers, superb networking opportunities and the promise of a brilliant time to be enjoyed by all. For this year’s theme we decided to focus on ACT: Action Changes Things, because a willingness to change is absolutely imperative for success for businesses and industries that want to survive and...

14 Aug 2018

Personal Fulfilment is the New Ultimate Luxury with John Spence – Chairman & Founder, Karma Group

In today’s changing world, ever greater numbers of people are choosing to travel to increasingly far flung destinations for their vacations, either once or even multiple times per year. In addition to this there are ever more options of styles of accomodation, places to explore and things to do while on holiday. Unique, personalised experiences and vacations are almost becoming expected as the norm, while fewer and fewer travellers are content to merely flop on the beach or by the pool for a typical holiday. Travellers from more traditionally wealthy, so-called “developed” areas of the world such as North American or...

7 Aug 2018

The Top Travel Trends and What it Means for Timeshare!

For this highly relevant RDO9 session, two travel experts will present what the public is beginning to expect and demand from their travel experiences. Speaking at this session will be Richard Aston - Director Deal Advisory at KPMG LLP and Victoria Bacon - Director of Brand and Business Development at ABTA, both of whom have a wealth of knowledge and experience in this field. Richard is responsible for KPMG’s mid-market UK travel and leisure team across the UK. For the past 15 years he has focused on deals, working with both B2C and B2B businesses and has been in charge of...

7 Aug 2018

RCI grows its global exchange network with more than 90 newly affiliated properties

RCI, a global leader in vacation exchange as part of Wyndham Destinations (NYSE: WYND), added more than 90 new properties to its affiliate exchange network during the first half of 2018. The new affiliations include resorts in Africa, Asia, Europe, India, Latin America, the Caribbean and North America. “We’re proud of the more than 90 affiliated properties we’ve added to the RCI network so far this year,” said Gordon Gurnik, president, RCI. “Our 3.9 million subscribing members travel to our locations from all over the world to have new adventures and experiences. Through these new affiliations, members can get an authentic...