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24 Apr 2018

Introducing RDO9 Keynote Speakers Ellis Watson and Alex Hunter

For each RDO Conference our aim is to select speakers that we believe will inspire, motivate and engage attendees, and also perfectly fit with the theme of the event. The focus of RDO9 Conference is ACT: Action Changes Things. Therefore, we have selected two speakers who will help present this message with superb power, conviction and knowledge. We are very pleased to announce this year’s keynote speakers will be Ellis Watson and Alex Hunter. Both have had very different backgrounds and experiences, but are highly sought after and acclaimed international motivational speakers, who have helped inspire teams at some of the...

UCLA architecture masters students present final designs for Karma Group Mykonos development
17 Apr 2018

UCLA architecture masters students present final designs for Karma Group Mykonos development

Karma Group Founder and Chairman John Spence and Georgina Huljich of P-A-T-T-E-R-N-S tasked 14 masters students from the Department of Architecture and Urban Design at UCLA to design an approximately 40 room hotel for a piece of land in Mykonos, Greece, owned by Karma Group. During the course of his Distinguished Visiting Fellowship in the Department of Architecture and Urban Design at UCLA, John worked closely with the students as they developed their ideas, including sponsoringan immersive research trip to Mykonos.  The final presentations were made to a panel of industry experts, including John and Georgina and the results were...

17 Apr 2018

Why Your Brand Needs Opinion Mining

With the increasingly significant digital revolution that has taken place in recent years, there are undoubtedly a whole host of new opportunities for brands to reach their customers. Social media continues to go from strength to strength and play an increasingly important part in people’s lives. Recently Facebook, the largest social network in the world reached the milestone of two billion users which is truly incredible! Many of the other largest social networks each boast hundreds of millions of users themselves, with some of these having been started less than ten years ago. In addition to this, in much of the...

13 Apr 2018

Award-winning Pink Shell Beach Resort & Marina joins Interval network

Interval International has announced the long-term affiliation of the award-winning Pink Shell Beach Resort & Marina – an exclusive beachfront, full-service destination resort in Fort Myers Beach, Florida. In addition, Interval will provide reservation services to Pink Shell vacation club members. The property is overseen by Boykin Management Company (BMC), an independent operator that currently provides services to hotels, resorts, and conference centers. “We are pleased to partner with this successful hospitality business with a long- established track record as it enters the vacation ownership business,” said Marcos Agostini, Interval’s executive vice president of global sales and business development. “The Fort...

ITRA loses another court case
12 Apr 2018

ITRA loses another court case

A consumer was awarded a total of £9765.90 at Workington County Court in March in a case against ITRA. The amount included a full refund of all monies paid to ITRA, plus costs and interest. The judge ruled that ITRA was guilty of misrepresentation in the sales process, deceiving the consumer by making false statements and promises and breach of contract for not carrying out promised work. She stated that ‘there was a complete failure by ITRA to comply with the Consumer Rights Act.’ This is the third case that the Task Force has provided free support to consumers making claims against...

10 Apr 2018

Two important ways your Timeshare resort sales team should be using social media

Like it or not, social media has grown massively in the last decade and is here to stay. It is becoming an increasingly important medium in which people communicate, discover entertainment, and find out about products and brands, and this is very much true within the travel and timeshare industry. For some resorts this is a relatively new concept, with their bosses still viewing social media as a waste of time and even banning it within the workplace. This is a huge wasted opportunity though in terms of engaging with guests, advertising your resort and increasing bookings. Instead it is vital...

Alliance Group becomes the first RCI affiliated resort in Georgia
5 Apr 2018

Alliance Group becomes the first RCI affiliated resort in Georgia

Alliance Palace in Batumi, part of Alliance Group, has joined RCI, to become the first RCI-affiliated resort in Georgia, now being part of the RCI Holiday Exchange network. Floors 1-6 of the impressive 41-storey building are operating under the Courtyard by Marriott brand, while the remaining floors are luxury apartments. Overlooking the Black Sea, the resort is in an ideal location to appeal to tourists, with the impressive building being an attraction in its own right. Georgia’s tourism market is going from strength to strength, with significant numbers of visitors flooding in to appreciate the beautiful landscapes and tourism attractions the country...

Hapimag posts largest annual profit for over 15 years
3 Apr 2018

Hapimag posts largest annual profit for over 15 years

The Hapimag Group has announced that it posted consolidated profit of EUR 11.1 million in 2017. This is Hapimag’s best annual result for over 15 years. The operating results of EUR 12.9 million are also pleasing. The Hapimag resorts made a significant contribution to the improved operating performance. Total revenues at the resorts increased by 2.5 % to EUR 86.4 million compared to the previous year. “We are delighted that we haven’t had to compromise on the quality of our services despite this cost optimisation. We again received 17 HolidayCheck Awards thanks to good ratings from guests,” says Hassan Kadbi, who has...

3 Apr 2018

Is your resort meeting changing guest expectations?

Power continues to shift away from companies and into the hands of consumers, due to a number of substantial changes in the last decade. Much of this is related to the widespread digital revolution that has occurred, creating far greater consumer choice and changing guest expectations. The incredible rise in social media channels such as Twitter, Facebook and Instagram, and review sites such as TripAdvisor has meant that brands can no longer get away with providing poor customer service. In the past, poor customer service may have meant that guests didn’t return to a resort, and they could possibly have...

27 Mar 2018

How to track your guest sales journey through social media

Whether you like it or not, social media is here to stay and is only set to get bigger and bigger. By 2020 it is predicted that there will be close to three billion people using it in some form which will likely include established channels such as Facebook, Twitter and Instagram, but also new brands. You only have to look at the astronomical rise of Snapchat which in a few short years has gone from an obscure messaging app, to one of the most widely recognised and used forms of social media in the world! Social Media is not just...