On 19 January 2018 a member of the public was awarded £4,802.60, the judge stating that breaches of contract by International Refund Action Ltd (ITRA) were “completely unacceptable” and that ITRA had not provided the services promised. The judge also commented that the “breaches were as fundamental as they could possibly get” and that there had been “so little done for so much money”.
The consumer had approached KwikChex, which manages the Timeshare Task Force on behalf of RDO, after ITRA failed to clearly respond for over a year to requests to detail what ITRA had carried out on the consumer’s behalf. KwikChex provided free advice and support during the dispute, which culminated in the court hearing, with ITRA unsuccessfully attempting to defend the lack of work carried out and the poor communication. Attempts to carry out some work after legal proceedings were started were rejected as ‘too little, too late’. KwikChex Director Chris Emmins provided a witness statement and attended court in support of the consumer.
Two witnesses appeared for ITRA. The first was Patrick O’Connor, who admitted that he used an alias, ‘Steven John’, in working for ITRA, a name that has been quoted by many consumers making complaints about ITRA. The second witness was Andrew Cooper who, in his witness statement, said that he was a ‘consultant’ for ITRA. However, a solicitor from Pinder Reaux described him as ITRA’s CEO – and when questioned whether he was a director of ITRA he replied that he was.
The latest case echoes the win by Mr & Mrs Walker against ITRA in court in 2016, who were refunded over £7000.
KwikChex and a number of consumer protection and advice agencies continue to receive complaints concerning ITRA. Free advice and assistance is available for consumers on the Timeshare Business Check and Timeshare Task Force websites and via the Timeshare Helpline – 0044 (0) 1202 832012 timesharehelpline.net
KwikChex and the Timeshare Task Force services have been vetted and approved by Trading Standards and have received official accreditation under the Trading Standards Buy With Confidence scheme (www.buywithconfidence.gov.uk/profile/kwikchex/24358)
For more detailed information on the January 19th case, go to http://timesharebusinesscheck.org/another-court-judgement-against-itra/