Consumer complaints down year on year

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11 Jun 2009

Consumer complaints down year on year

The latest statistics released by the RDO Consumer Services show a significant decrease in the number of consumer complaints received during 2008, compared to the previous year. Last year there were just 81 complaints against RDO members, compared to more than 120 in 2007.


Overall, RDO received nearly 2,100 consumer enquiries during 2008, a mixture of requests for general information and advice about different topics related to the vacation ownership industry, as well as complaints.


“We are pleased to see that the number of complaints against RDO members has continued to decrease year after year,” said RDO’s Chief Executive, Paul Gardner Bougaard. “This shows that our members are taking consumer satisfaction very seriously and comply with our code of ethics.”


The RDO Code of Ethics was created in 1999 and has been regularly updated to reflect best practices within the timeshare industry. It attributes additional rights to consumers when dealing with RDO members, giving them greater protection.

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