Diamond Resorts International® has instituted a new precautionary safety strategy that requires worldwide team members to be cardiopulmonary resuscitation (CPR) certified and trained in the use of an automated external defibrillator (AED) in order to respond appropriately in the case of a medical emergency.
In order to better prepare for medical emergencies at its resort locations, in 2012 Diamond started an initiative to certify and train team members and install an AED on site. Team members were properly trained by official agencies to comply with each country’s legislation.
In total, 468 Diamond team members across the United States, Caribbean, Mexico and Europe, including Ireland, have been certified. Additionally, Diamond is the first resort chain in Spain to pioneer the full implementation of these strategies. This initiative will continue throughout 2013 until all resorts have received CPR and AED training and certification.
Diamond’s emergency preparedness programs have produced positive results. One instance occurred at Woodford Bridge Country Club in Devon, England, when the Front Desk received a call from an accommodation requesting medical assistance. The head receptionist and a maintenance technician responded quickly and rushed to the aid of the guest. Their immediate response, supplemented by their CPR training and the proper use of the AED, aided in saving the guest’s life.
Since the installation of the AED equipment, there have been similar instances of medical emergencies at resorts worldwide with comparable results. According to Stephen J. Cloobeck, Founder and Chairman, Diamond Resorts International®, “The safety of our owners, members and guests is a global initiative and is paramount as we strive to deliver service excellence and become the leader in the hospitality industry. It’s essential that we take every precaution necessary to ensure that our team members are fully prepared for any situation or emergency that may arise at our resorts.”