European Commission Adopts Consumer Agenda

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28 May 2012

European Commission Adopts Consumer Agenda

The European Commission’s strategic vision for EU consumer policy was adopted on 22nd May.


The Agenda is built around four main objectives to increase confidence by: reinforcing consumer safety; enhancing knowledge; stepping up enforcement and securing redress; aligning consumer rights and policies to changes in society and in the economy. It also presents a number of key actions to be implemented between now and 2014.


Viviane Reding, Commission Vice-President and the EU’s Justice Commissioner commented "We want to stimulate cross-border shopping online, and this is why the EU and its Member States need to bring consumer rights into the digital age. We have taken first steps with the Consumer Rights Directive and with the proposal for modernised data protection rules to boost consumer confidence online.


As a next step, the Commission plans to modernise the EU’s package travel rules of 1990 to take into account that more and more people now book their holidays on the web.

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