Timeshare owners who have been defrauded by Resale Firms*, Holiday Clubs, Cash Back Schemes, Class Actions, Fly Buys*, etc. should contact RDO’s Enforcement team on firstname.lastname@example.org as soon as possible.
The Enforcement team requires a detailed written summary of the case (including dates, name of the company, an outline of what the offer included and details of payments made), and a copy of all the documents related to the case ie the contract – which should include details of the services included – and all other available documents such as faxes, e-mails, and proof of payments made (credit card slips or bank statements)
Once the enforcement team has received this information, it will do its best to help victims, but it is important to bear in mind that these companies have not signed up to RDO’s code of conduct and are not associated with RDO in any way.
Even if no fraud has been committed, for instance if contact was made but the timeshare owner decided not to take up the offer, a contract was not signed not any payment made, background information is still important to RDO. A written account of what was offered, details of the company website, phone numbers and company address would be very useful.
RDO Enforcement’s goal is twofold: first is to help victims, and secondly, to inform the authorities (usually the Police in Spain) about the modus operandi of these bogus firms, with the ultimate objective of having them closed down.