The UK Chapter of RDO has submitted its official response to the consultation paper issued by the BIS (Department of Business, Innovation and Skills) on the implementation in the UK of the new EU Timeshare Directive.
“As an industry, we are in full support of the introduction of these Regulations as they are set to provide levels of protection that previously did not exist, particularly in the Resale and Long Term Holiday Product (LTHP) sectors, which are the ones that originate the majority of consumer complaints,” says RDO.
RDO adds: “We believe that the introduction of criminal sanctions should be proportionate and in line with other consumer protection contract laws, not greater, and that civil sanctions and enforcement are a far better way in which to deal with contraventions of the Regulations.”
A main concern highlighted by RDO is the requirement for traders to provide the key information in the language in which the consumer is resident or is a national, which could mean translations in up to 24 European languages. RDO believes this could be a financial burden for small or medium size businesses and a deterrent to trading, and has urged BIS to reconsider.
The full response can be found on RDO’s website: http://www.rdo.org/node/650.