The contracts of RDO Members shall always be clear and comply with national Law and the EU Timeshare Directive and provide you with full protection. The printed agreement or contract will include all your rights and obligations. RDO Members must ensure that buyers receive in writing and in their own language all information which a prudent purchaser would reasonably require to make up his mind.
A full description
You will receive a full description (sometimes called a Disclosure Statement) of the product, resort and any services provided, which forms part of the contract you are signing. The contract should show your legal rights and obligations, including details of the Management Company and annual fees for the maintenance and management of the holiday product. In addition to the main contract you sign, you must also be given additional documentation for any services related to your purchase, such as for example exchange services.
European law requires that a purchaser has the protection of a minimum 10-day reflection (or cooling off period).
Safer legal structures
In some European countries, the law imposes no requirements to use a safe legal structure. However, wherever they operate, RDO members are required to structure their products in such a manner to ensure that the timeshare holidays are available for the length of time promised to you.
You must (if provided) receive clear and accurate information on any exchange programme offered in conjunction with the sale of the product, including the terms, conditions, fees and methods for making exchanges.
In some European countries, the law imposes no requirements as to standards of management. However, wherever they operate, RDO members are required to have established mechanisms to ensure the proper long-term maintenance and management of the holiday product, resort or club.
If nevertheless you have a problem of some kind
In the unlikely event that a problem arises, and there is a dispute between a consumer and one of RDO’s Members in relation to the Member’s activities, RDO will attempt to resolve the dispute in a manner acceptable to both parties. Sustained failure by a Member to comply with the above procedures, or with any final determination made, could lead to a Member’s expulsion from RDO.