DAE is introducing a new kind of exchange – a staff exchange between its Australian and New Zealand offices throughout February and March.
The program will see Australian and New Zealand customer service consultants spend up to two weeks working in the opposite country to better familiarize themselves with the local product and different needs of each market.
DAE Australia/New Zealand Regional Manager, Andre Tawaf, said the benefits of promoting staff education and interaction would be felt across the company.
“The staff exchange is an opportunity for our consultants to gain a better understanding of the products and resorts they exchange their local members into,” said Andre.
“For example, when an Australian DAE member wants to book a New Zealand holiday, our Australian staff will be further educated on the New Zealand market and able to impart their own personal experience, and vice versa, ultimately improving the member’s experience. “