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Diamond Resorts update statement on Coronavirus (COVID-19)

RDO / Coronavirus  / Diamond Resorts update statement on Coronavirus (COVID-19)
3 Apr 2020

Diamond Resorts update statement on Coronavirus (COVID-19)

As the situation around COVID-19 continues to evolve, the safety and well-being of our members, owners, guests and team members is always our top priority.

Following instructions and mandates from local governments, we have temporarily closed all of our resorts in Europe with re-opening dates expected as follows:

  • Austria through April 30, 2020
  • France through April 15, 2020
  • Italy through April 17, 2020
  • Portugal through April 30, 2020
  • Spain (including Canary Islands) through April 11, 2020
  • United Kingdom through May 15, 2020

Additionally, we have temporarily closed several resorts in the United States and Canada, and all of our resorts in Mexico. Our teams have been diligently working to notify members, owners and guests with impacted reservations, and offering complimentary modifications or cancellations.

We are continuing to waive cancellation or modification penalties for all members and guests scheduled to arrive at any Diamond Resorts managed property before 30 April 2020 up to 24 hours before their scheduled arrival.

At Diamond Resorts, we take pride in providing exceptional vacation experiences to everyone. We appreciate everyone’s trust and support during this unprecedented time, and look forward to welcoming our members, owners and guests home soon.

7 Comments:

  • Joyce Monger
    April 6, 2020 at 7:22 pm

    The Greek government has closed all hotels and has a strict lockdown. (No restaurants or other public facilities) Also anyone entering the country has to quarantine for 14 days. However there is no reference to bookings in Greece.
    Furthermore flights from UK have ceased for April and May. It is not very helpful for those with bookings after April 30 who cannot/ do not wish to travel in the current situation

  • Dalal Salomon
    April 18, 2020 at 12:57 am

    What is Diamond doing to allow owners to move points to future years since many of us are elderly and cannot travel this year and maybe next year?

  • Linda Massey
    May 11, 2020 at 11:35 am

    We have a reservation for November in tenerife and we are over 70. If we cancel now will our points transfer to 2021 because we don’t feel confident to travel this year at all. Thank you very much.

  • Sherwyn Stephen
    May 21, 2020 at 8:33 pm

    Does Diamond Resorts have a waiving of minimum payments for the next month to two months for people who have been financially impacted by the Covid-19 virus?

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