A new consumer helpline is being launched by KwikChex today for members of the public with queries or complaints about companies that are not in membership of RDO. This follows the decision taken by the TATOC directors last month to close their helpline service.
This will complement the existing advice website, www.timesharebusinesscheck.org, provided for consumers by KwikChex.
The assistance given over the helpline will, like the website, be entirely free to consumers – providing a unique and invaluable service, with advice on concerns and complaints to timeshare consumers. All requests for help will be responded to in detail.
The funding for the helpline will be provided by the Resort Development Organisation (RDO), which is the trade association for vacation ownership across Europe. KwikChex again recognises the need for transparency and diligence when a consumer resource is being funded by a trade organisation. The need for impartiality is imperative, even when the service being provided to consumers is entirely free. KwikChex has already been working extensively with law enforcement bodies, including the UK police and Trading Standards and has asked Trading Standards to vet the processes taking place to ensure that all assistance given meets the highest standards.
The live telephone assistance will be provided by members of the KwikChex team that have been helping timeshare consumers since 2013. The results of this free service have been well documented, with consumers receiving substantial refunds and resolutions, including timeshare relinquishment. Many have expressed their thanks and there has been extensive media coverage – see the blog on the Timeshare Business Check website – http://timesharebusinesscheck.org/category/blog/
Timeshare helpline contact details:
– Telephoning from the UK: 01202 832012
– Telephoning from outside the UK: 00 44 1202 832012
– email: firstname.lastname@example.org