Code of Conduct

RDO / Code of Conduct

The RDO Code of Ethics was introduced in 1999 and over the years has been updated to reflect best practices within the vacation ownership industry.

On 1st January 2010 RDO’s new Code of Conduct came into force, the new Code reflects changes in the industry and legislation such as the EU Timeshare Directive, Rome 1, and the Unfair Commercial Practices Legislation which made certain aspects of the old Code obsolete. The new Code is accompanied by an Alternative Dispute Resolution Scheme (ADR) which allows consumers to have a cost effective alternative form of redress, in addition to RDO’s free-of-charge complaint handling service.

Compliance with best practice standards set by the Code is still governed by so-called Administrative Procedures. RDO members have an excellent track record in complying with the Code.

The new RDO Code attributes additional rights to consumers when dealing with RDO members, which do not apply when consumers purchase from non-members.

From time to time the RDO Board approves additional Guidance Notes, which form part of the Code of Conduct. The current Guidance Notes that have been approved by the RDO Board cover the following:-

  • Exit options
  • Resale
  • Trade-ins & transfers

The current Code of Conduct can be downloaded here. The current Guidance Notes can be downloaded here.