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Privacy Policy

RDO / Privacy Policy

Privacy – Our Commitment 

RDO is committed to ensuring that your privacy is protected. Any information that you provide by which you can be identified when using this website will only be used in accordance with this privacy statement. RDO may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25thMay 2018.

The data controller is: The Resort Development Organsiation (RDO) registered at 3rd Floor, 37 The Esplanade, St. Helier, Jersey, JE2 3QA, Company No: 109519.

Cookies

When you use our website to view the information we make available, a number of cookies are used by others and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.

Cookies are small files that are sent back and forth with web pages, which can be used to identify that you have previously visited a site, or to store small bits of information locally with you.

We make use of a tool from Google called Google analytics, which tells us about the way people are using rdo.org. It uses cookies to detect how long people stay on the site, which pages they visit, their country of origin and whether they are a new or returning visitor.

RDO members can log in to rdo.org, and when they do we use cookies to track that they have logged in. 

We use cookies to track the number of ‘opens’ and “clicks” on both newsletters RDO Weekly News and RDO Insider.

Sometimes we include content from other sites on our site, for example YouTube videos. When we do this, YouTube may store cookies in order to track how people are watching videos from their site.

If you want to know more about what cookies are and how to control them, www.AboutCookies.org is a great resource.

Links to other websites & Social Media

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Our websites may enable you to share information with social media sites or use social media sites to create your account or to connect your social media account. Those social media sites may automatically provide us with access to certain personal information retained by them about you (for example any content you have viewed). You should be able to manage your privacy settings from within your own third party social media account(s) to manage what personal information you enable us to access from that account

When you sign-up to receive our newsletter

When you sign-up to receive our newsletter, we ask for your name, email address, and country of residence.

You can change your mind at any time by clicking the unsubscribe link in the footer of any newsletter email you receive from us, or by contacting us at admin@rdo.org.

We use a “MailChimp” The Rocket Science Group as our marketing automation platform. Your details are processed by MailChimp, in the United States of America on behalf of RDO. MailChimp participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S Privacy Shield Framework. You can view the MailChimp Privacy Policy on their website.

We keep your personal information for as long as we produce and distribute our newsletter. If you withdraw your consent, your details are marked as unsubscribed so that they are not used.

When you submit an enquiry via our website

When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address.

We use this information to respond to your enquiry including providing you with any requested information. Your enquiry is stored and processed as an email, which is hosted by Google G Suite within the European economic area (EEA).

We keep enquiry emails for a maximum of 2 years from the last contact with you and in most cases should the initial enquiry not need further follow-up, then the email is deleted immediately following our response. 

When you use our free complaint mediation service

RDO’s consumer policy allows for consumers to address complaints or make general enquiries about members of RDO. RDO provides this consumer service free-of-charge and aims to resolve valid complaints against member companies.  Full details on our service can be found HERE.

Please note that to be able to handle a complaint brought against one of our members, RDO will need to contact the member concerned and share with them the details of the complaint, and supporting documentation provided.  In addition depending on the nature of the complaint, RDO may also need to share the information with third parties associated with the timeshare interest, such as exchange companies, and finance providers. Permission to do this is sought in the complaint registration form, which we ask consumers to complete prior to processing the complaint.

In addition to email communication, which is stored and processed, using Google G Suite, which is hosted within the European economic area (EEA). Complaint files, such as registration forms and additional supporting documentation are stored using cloud services provided by Dropbox. Dropbox process and transmit information in the United States and locations around the world, and files can also be stored locally on devices used to access Dropbox services. Dropbox participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S Privacy Shield Framework. You can view the Dropbox privacy policy on their website.

We keep complaint files for a maximum of 2 years from the date of the last contact with you, after which the files are deleted. 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Your rights as a data subject

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw consent at any time. If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased. You have the right to lodge a complaint with the supervisory authority responsible for data protection matters (e.g. in the UK, the Information Commissioner’s Office. Individuals resident in other countries across the EU have the right to complain to their own supervisory authority).

To submit a request regarding your personal data, please contact us at admin@rdo.org.