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Claims management companies under fire
30 Nov 2020

Claims management companies under fire

The Financial Conduct Authority (FCA) has written to claims management companies (CMCs) to voice concerns that many of them are not doing enough to investigate potential claims, resulting in meritless cases on the part of consumers being pursued which are unlikely to succeed. RDO further understands that the FCA has criticised CMCs for their poor grasp of their regulatory obligations and the way in which they deal with the FCA, which took over responsibility for the claims management sector in 2019. Failure to comply with the FCA rules could lead to enforcement action and, ultimately, to CMCs losing permission to carry...

20 Nov 2020

Timeshare during the Covid-19 pandemic as Club La Costa announces the closure of its sales companies

2020 has been an incredibly difficult year for the tourism industry, with accommodation providers having to close for lengthy periods of time during the pandemic and little or no sales income being generated over the course of the year. Given the continued uncertainties, RDO affiliate Club La Costa announced to its members last month that it had decided to discontinue new timeshare sales in the UK and Spain, and has since closed those particular marketing & sales companies. This decision does not affect any CLC World resorts or their many Real Estate projects, which continue to operate normally for CLC members -...

Timeshare exchange membership is free and simple with the launch of 7Across
19 Nov 2020

Timeshare exchange membership is free and simple with the launch of 7Across

The timeshare exchange industry is poised for a spark of innovation with the launch of 7Across. Today, the company celebrates its new branding with enhanced product offerings, and the continued evolution of its low-cost, customer-centric exchange model, now with more benefits, discounts and travel possibilities. One of the many benefits of timeshare ownership is the ability to exchange your holiday ownership for new travel experiences outside of your home resort. As part of the Panorama family of membership travel brands at Wyndham Destinations (NYSE:WYND), Dial an Exchange (DAE) is now 7Across. Along with a new name and brand identity comes enhanced...

Statement on timeshare maintenance fees during the pandemic
29 Oct 2020

Statement on timeshare maintenance fees during the COVID-19 pandemic

Timeshare owners pay an annual fee towards the maintenance of their resort, irrespective of whether they choose to holiday at their ‘home’ resort or use the exchange system to holiday elsewhere. The fee typically covers cleaning, maintenance, staff salaries, taxes, insurance, energy supplies and the operation of any common facilities eg swimming pools, spas, children’s play areas, tennis courts, golf courses, restaurants and cafes. A portion of the management fee is set aside to build up reserves to pay for non-recurring costs such as furniture and appliances. At this stage it is too early to assess the impact of the pandemic...

Timeshare Task Force
19 Oct 2020

Urgent warning re scare tactics being directed at members of CLC World Resorts & Hotels

Reports are reaching KwikChex of cold calls and unsolicited emails being sent to CLC members that are seeking to scare them into paying fees / entering into contracts with unregulated claims companies. One  such email has been sent from timeshare-compensation.com. Information regarding this business has been published on the Timeshare Business Check website – see link https://timesharebusinesscheck.org/directory/timeshare-compensation-com/. It identifies the company behind the website as Viking Consultants and includes the following “The CEO of Viking Real Estate and Consultants is Mike Farhoud. He is an ex-Silverpoint sales executive. They are known to contact consumers by cold-calling and unsolicited emails – consumers are advised...

CLC World Resorts & Hotels announces partnership with De Vere's Cotswold Water Park
14 Sep 2020

CLC World Resorts & Hotels announces partnership with De Vere’s Cotswold Water Park

CLC World Resorts & Hotels is proud to announce it will be increasing its staycation options for UK based members through an exciting partnership with De Vere’s Cotswold Water Park. CLC World has guaranteed usage of the luxurious Watersmeet apartments and suites from 16th October 2020 across 2021. With a selection of suites, one, two and three bed luxury apartments all equipped with kitchenettes and full use of the resort’s facilities including bars, restaurants, spa and a large gym, CLC World members will have an attractive range of accommodation to choose from. Graham Wilding, Managing Director Resorts & Hotels Division, said: “This...

18 Aug 2020

RCI unveils the “New Shape Of Travel”

RCI, the world’s leading holiday exchange company under the Panorama portfolio of leading travel membership brands, announced today it is launching a new suite of travel experiences for its members and affiliates under a new brand profile. RCI, which pioneered the timeshare exchange concept more than 45 years ago, is reinventing itself for the new shape of today’s travel with enhanced product offerings for its 3.9 million members around the world. “The new RCI is evolving beyond its storied history as the timeshare industry’s trusted exchange partner. Today, we are expanding our services to become the trusted travel advisor to our members...

The Canary Islands becomes the first Spanish region in which tourists will be covered for travel assistance relating to COVID-19
11 Aug 2020

The Canary Islands becomes the first Spanish region in which tourists will be covered for travel assistance relating to COVID-19

The Ministry of Tourism, Industry and Commerce of the Canary Islands Government has signed an agreement with AXA Spain for the subscription of a travel assistance policy applicable to all tourists traveling to the Islands, whether foreign or national, and with the order to respond to incidents related to the Covid-19, among which is the need to extend quarantine stays. The agreement was signed by the regional councilor Yaiza Castilla, on behalf of the public company Promotur Turismo de Islas Canarias of which she is CEO, and the company AXA Seguros, represented on by the director of the Canary Islands Area,...

2020 Traveller’s Choice Awards
10 Aug 2020

CLC World resorts are the Traveller’s Choice

CLC World Resorts & Hotels are delighted to announce Tripadvisor has awarded the 2020 Traveller’s Choice Awards (formerly Certificate of Excellence) to 10 CLC World resorts and 2 of CLC World resort restaurants. “We’re proud of the effort all our team members have put in to making this possible – the dedication, passion, hard work, and of course friendly smiles, that make all our guests feel welcome and have the best of holidays,” said Graham Wilding, Managing Director, Resorts & Hotels Division. “Also, a big thank you to our guests who took the time to post their reviews, it wouldn’t be possible...

Wyndham Destinations introduces new panorama brand to drive growth of its vacation membership and travel technology businesses
29 Jul 2020

Wyndham Destinations introduces new Panorama brand to drive growth of its vacation membership and travel technology businesses

Business line will serve as the parent-brand for RCI and portfolio of exchange and other membership travel groups to set the stage for business expansion New products and services present travelers a whole new range of opportunities for travel experiences beyond their traditional timeshare ownership Wyndham Destinations has announced the creation of Panorama, a new business line to manage the company’s exchange, membership, and travel technology brands. The new Panorama portfolio will have three areas of focus, including timeshare exchange companies RCI -- the world’s largest vacation exchange network -- 7Across (formerly known as DAE), and The Registry Collection; travel and leisure businesses...