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Wyndham Destinations introduces new panorama brand to drive growth of its vacation membership and travel technology businesses
29 Jul 2020

Wyndham Destinations introduces new Panorama brand to drive growth of its vacation membership and travel technology businesses

Business line will serve as the parent-brand for RCI and portfolio of exchange and other membership travel groups to set the stage for business expansion New products and services present travelers a whole new range of opportunities for travel experiences beyond their traditional timeshare ownership Wyndham Destinations has announced the creation of Panorama, a new business line to manage the company’s exchange, membership, and travel technology brands. The new Panorama portfolio will have three areas of focus, including timeshare exchange companies RCI -- the world’s largest vacation exchange network -- 7Across (formerly known as DAE), and The Registry Collection; travel and leisure businesses...

14 Jul 2020

New club manager appointed for Azure Resorts

Following discussions with the liquidators of both Azure Resorts Limited and Azure XP Limited and with the directors of Golden Sands Resorts Limited (the owner of the resort) and what was felt to be in the best interests of all clubs' members, First National Trustee Company (UK) Limited (FNTC) was requested to establish a new company to act as manager of the clubs on behalf of all clubs’ members. FNTC has therefore established Vacation Club Services Limited (VCSL) to act as the new club manager for Golden Sands Island Residence Club, The Heavenly Collection, and Azure Experiences Membership Club (Azure X)....

Diamond’s European Resorts Start to Re-Open
9 Jul 2020

Diamond’s European resorts start to re-open

With newly devised and comprehensive Covid-19 preventative protocols, Diamond opened the doors to 6 of its European resorts last weekend – all resorts in England and two resorts on the Costa del Sol.  By the 1 August 19 will have reopened. Following guidelines from local health experts and the World Health Organisation, along with recognised audit and leading national hospitality industry organisations, we are taking the safety and protection of both guests and team members very seriously.  We have created and introduced procedures that are safe for everybody and expanded our Diamond Standard of Clean protocols. Here are some of the...

CLC World Resorts & Hotels’ Health & Safety collaboration with Hospiten, Tenerife
7 Jul 2020

CLC World Resorts & Hotels’ Health & Safety collaboration with Hospiten, Tenerife

Richard Wafer, Managing Director – Tenerife, met with Orlando Bermejo Alfonso, Director Commercial Canarias de Hospiten, to discuss CLC World’s SafeHands initiative, staff training and to review revised Health & Safety protocols and procedures at CLC World’s resorts on Tenerife. Bermejo Alfonso was impressed with the SafeHands initiative and commended CLC World on its thoroughness. “It was a pleasure to meet Orlando Bermejo Alfonso,” said Richard Wafer. “It is a privilege to be working with Tenerife’s largest hospital and to receive their approval of SafeHands. “SafeHands was designed to provide the highest possible protection levels for our Members, guests and our team members....

Covid-19: Guidance introduced to safeguard visitors and staff as hotels and resorts reopen
26 Jun 2020

Covid-19: Guidance introduced to safeguard visitors and staff as hotels and resorts reopen

As the number of Covid-19 cases continues to decline, lockdown restrictions have been eased and borders around Europe are finally starting to reopen, many without the requirement to self-quarantine if travelling from within the EU/Schengen zone or if coming from a European country with low levels of infection. Holiday resorts have faced a number of challenges as they prepare to reopen for the summer season and, to help prevent a second wave of infections, they will first have to introduce enhanced measures to make their workplaces safe and secure for the return of staff and guests. To help accommodation providers during this...

Initiatives to tackle cold-calling and data abuses and connected scams affecting timeshare owners
23 Jun 2020

Initiatives to tackle cold-calling and data abuses and connected scams affecting timeshare owners

Under a recently launched initiative, KwikChex and EUROC are urging timeshare owners to file reports on cold-callers and other unsolicited contacts such as by email and text. All reports will be investigated and evidence of data protection breaches and other unlawful behaviour will be collated and presented to the relevant authorities throughout Europe. The number of nuisance calls and connected scams has increased dramatically since the start of the Covid-19 crisis and those targeting timeshare owners are amongst the most prolific and serious in terms of financial losses. This initiative, which commenced in the UK and is now being rolled out across...

CLC World Resorts & Hotels announces launch of "Safe Hands" initiative
18 Jun 2020

CLC World Resorts & Hotels announces launch of “Safe Hands” initiative

CLC World Resorts & Hotels has been recognised for 36 years for its exacting standards, and in light of the Covid-19 pandemic has reassessed its cleanliness protocols, releasing its Safe Hands initiative. “We are entering a ‘new normal’ where consideration of Covid-19 is a clear priority for members and guests,” said Patrick Ingram, Group Managing Director, CLC World. “We want to reassure everyone who walks through our doors that our commitment to their health and safety is our top priority. Furthermore, we want the CLC World team to understand that their health is safeguarded alongside that of our guests as we...

Anfi Group’s safety protocols against legionella stricter during lockdown period
15 Jun 2020

Anfi Group’s safety protocols against legionella stricter during lockdown period

Each week, the Anfi Group turns more than 5,000 water taps on and off as a protocol against legionella in its resorts. The mandatory tourism closedown obliges this resort, which operates in the south of Gran Canaria, to intensify maintenance tasks, among which are the monitoring of the hot and cold water pipes and the analysis of the parameters of the swimming pool water.  The company has retained a small team of maintenance staff who are in charge of turning all of the water taps in the hotels on, one by one, and letting the water run for five minutes...

11 Jun 2020

Diamond Resorts statement on re-opening measures post Covid-19

While we eagerly anticipate the reopening of our resorts across Europe, we want to assure you our team is taking the necessary safety and sanitisation measures to protect all of our members, owners, guests and team members. Following guidelines from local health experts and the World Health Organisation, we have expanded our Diamond Standard of Clean protocols. Here are some of the things you can expect during your next holiday: At Reception Low-Touch Options: Where possible, we encourage pre-registered guests to check-in using the Diamond Resorts mobile app. Guests can also use the Express Checkout feature and find resort information using the...

Christel DeHaan, founder of Christel House International, has died, age 77
8 Jun 2020

Christel DeHaan, founder of Christel House International, has died, age 77

It is with deep regret that we have learnt of the death of Christel DeHaan, founder and chair of the board of Christel House International. Christel died at home, surrounded by family. She leaves behind three children an older sister, along with numerous grandchildren, great grandchildren and nieces and nephews. After a highly successful career as the co-founder of RCI, Christel created Christel House International in 1998 with the goal of transforming the lives of impoverished children around the globe, breaking the cycle of poverty and building self-sufficient members of society.   Thanks to Christel’s careful planning, the work of Christel House will continue...