Consumer Help & Advice

RDO / Consumer Help & Advice
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Help and advice

If you are seeking help with an enquiry or complaint that relates to one of our members, then please read the guidelines to the Consumer Services.


If you are looking to sell your timeshare, the please read the information and advice on Timeshare Resale Timeshare Resale.


If you no longer want your timeshare, or are seeking information on relinquishing (handing back) your timeshare, then please read the information and advice about Timeshare Release.


If you own timeshare in Spain, you may have been contacted by a company that is claiming that ‘all contracts in Spain are illegal’ and that you can get all your money back. Please read the information and advice about Spanish Timeshare Contracts

EUROC Timeshare Support Hub logo

EUROC’s Timeshare Support Hub was launched in October 2023, providing free access to independent guidance for timeshare owners. This support service is delivered through multiple channels. Details can be found Here


If you are considering a timeshare purchase, please read the Buying Timeshare guide, to ensure that you are as well informed as possible when making your purchase.


RDO’s Code of Conduct provides a number of options to owners who wish to relinquish their timeshare. Details can be found Here.