Consumer Direct
Website Address: http://www.consumerdirect.gov.uk/

Spain: Alianza para la excelencia turística (Exceltur)
Website Address: http://www.exceltur.org/excel01/contenido/portal/default.htm

Germany: Bundesverband der Deutschen Tourismuswirtschaft (BTW)
Website Address: http://www.btw.de/

France: Ministry of Tourism
Website Address: http://www.tourisme.gouv.fr/fr/home.jsp

UK: The Office of Fair Trading (OFT)
Website Address: http://www.oft.gov.uk/

UK: The Department of Trade and Industry (DTI)
Website Address: http://www.dti.gov.uk/

UK: The Chartered Institute of Arbitrators (CIArb)
Website Address: http://www.arbitrators.org/index.asp