Consumer Direct
Website Address: http://www.consumerdirect.gov.uk/
Spain: Alianza para la excelencia turística (Exceltur)
Website Address: http://www.exceltur.org/excel01/contenido/portal/default.htm
Germany: Bundesverband der Deutschen Tourismuswirtschaft (BTW)
Website Address: http://www.btw.de/
France: Ministry of Tourism
Website Address: http://www.tourisme.gouv.fr/fr/home.jsp
UK: The Office of Fair Trading (OFT)
Website Address: http://www.oft.gov.uk/
UK: The Department of Trade and Industry (DTI)
Website Address: http://www.dti.gov.uk/
UK: The Chartered Institute of Arbitrators (CIArb)
Website Address: http://www.arbitrators.org/index.asp