The Financial Conduct Authority (FCA) has written to claims management companies (CMCs) to voice concerns that many of them are not doing enough to investigate potential claims, resulting in meritless cases on the part of consumers being pursued which are unlikely to succeed. RDO further understands that the FCA has criticised CMCs for their poor grasp of their regulatory obligations and the way in which they deal with the FCA, which took over responsibility for the claims management sector in 2019. Failure to comply with the FCA rules could lead to enforcement action and, ultimately, to CMCs losing permission to carry...
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