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7 Apr 2020

CLC World Resorts & Hotels statement on Coronavirus (COVID-19)

At CLC World Resorts & Hotels, the safety of our Members, Owners, guests and team members is always our top priority. In order to adhere with global and regional guidelines and legislation, all CLC World resorts are closed temporarily until 30th April, a date that will continually be reviewed. If you are a CLC World Member, please visit www.myclcworld.com for up to date information. If you are not a Member, but have a reservation at one of the resorts, you will be contacted by the travel operator directly. As resorts were being closed, deep cleans were undertaken to ensure the ongoing safety of all....

6 Apr 2020

Pearly Grey Ocean Club statement on Coronavirus (COVID-19)

Pearly Grey Ocean Club, like many other resorts in The Canary Islands (Spain) are closely monitoring all ongoing developments regarding the Coronavirus as this situation continues to evolve. Our primary focus is on following the recommendations of health authorities and governmental directives during this unprecedented period. As the situation has evolved Pearly Grey has temporarily closed the resort following a decree from the Spanish Government.  As it stands, this enforced closure will be in place up to at least 26/04/2020. During this time our team have been working on helping our members and guests with reservations during this time to either cancel or...

3 Apr 2020

Diamond Resorts update statement on Coronavirus (COVID-19)

As the situation around COVID-19 continues to evolve, the safety and well-being of our members, owners, guests and team members is always our top priority. Following instructions and mandates from local governments, we have temporarily closed all of our resorts in Europe with re-opening dates expected as follows: Austria through April 30, 2020 France through April 15, 2020 Italy through April 17, 2020 Portugal through April 30, 2020 Spain (including Canary Islands) through April 11, 2020 United Kingdom through May 15, 2020 Additionally, we have temporarily closed several resorts in the United States and Canada, and all of our resorts in Mexico. Our teams have been diligently...

2 Apr 2020

The Anfi Group donates gloves and masks to help fight the coronavirus

The Anfi Group has recently donated approximately 6.000 disposable gloves and nearly 2,000 masks so that they can be used in the different health centers and hospitals of Gran Canaria in order to combat the spread of the coronavirus. Likewise, the company that has its resorts in the south of Gran Canaria has transferred several batches of surface disinfectant gel, according to a statement made by the Company. The donation responds to the call made by the competent authorities for hotel companies to donate all the sanitary and disinfection material that may be useful to deal with Covid19 due to the stop...

31 Mar 2020

RDO11 2020 Conference postponed to 2021

In light of the ongoing Coronavirus crisis, after careful consideration and consultation, we have made the difficult decision to postpone this year's conference RDO11, which was scheduled to take place at the 5* Pestana Vila Sol Premium Golf & Spa Resort, Vilamoura, Portugal on the 16th and 17th of September 2020. While hopefully, we could be over the worst by September, that does not mean that members will be in any shape to plan for the conference or send delegates, and as the majority of our potential speakers are from or involved in the leisure industry, they will be unwilling to...

30 Mar 2020

Advice to timeshare owners during the coronavirus crisis

RDO’S enforcement department, operated on its behalf by KwikChex, has been receiving requests for information from owners as to what the policies will be of timeshare companies and resorts if owners are not able to take their timeshare holiday due to the coronavirus emergency. KwikChex has already seen individual, positive examples of how this is being handled and in the first instance is recommending that owners make contact with their timeshare developer or resort to check on a case by case basis.  We are confident that owners will appreciate that it may also be difficult to determine what the position might...

19 Mar 2020

Diamond Resorts statement on Coronavirus (COVID-19)

At Diamond Resorts, the safety of our members, owners, guests and team members is always our top priority. As the situation around the new coronavirus (COVID-19) continues to evolve, we are closely following recommendations from the World Health Organisation (WHO) and local health authorities on cleaning procedures and closures. Options are what everyone wants right now, so we are also temporarily changing some of our policies to provide flexibility during this time of uncertainty. Resort Closures Following instructions and mandates from local governments, we have temporarily closed several resorts, including on-site facilities and restaurants. Our teams are diligently working to notifying members,...

CLC WORLD PROUD TO RECEIVE PEER AWARD FOR CHARITY WORK
5 Mar 2020

CLC World receives Peer Award for charity work

At The Peer Awards on February 28th, held in Fortnum and Mason’s Drawing Room in London, CLC World Resorts & Hotels was proud to receive the award for ‘Collaborating with Charities’ relating to their charity initiative, CLC World Charity Holidays. The Peer Awards recognise innovation in business through the sharing of inspirational ideas. Finalists in the awards are themselves the judging panel, allowing the dissemination of those ideas across business sectors and regions. Graham Wilding, UK Managing Director, said: “It is a privilege to receive this award for the wonderful work CLC World Charity Holidays has done, particularly as it is recognition...

Eze directors ordered to pay back over £400,000
17 Feb 2020

Eze Group directors ordered to pay back over £400,000

At a hearing in Birmingham Crown Court last week, Dominic O’Reilly and his step daughter Stephanie, who had previously pleaded guilty to offences under the Consumer Protection from Unfair Trading Regulations 2008 for their roles in aggressive mis-selling between 2014 and 2017, were ordered to pay back £424,560 for their part in running a ‘leisure club’ scam. Eze Group businesses would invite consumers, typically existing timeshare owners, on a free ‘mini break’, which included a presentation given by Eze staff. Some presentations lasted up to eight hours and attendees were subjected to aggressive and highly manipulative sales tactics to encourage them to sign up for services they...

14 Jan 2020

RDO11 2020 conference dates & location confirmed

RDO is delighted to confirm that RDO11 2020 Conference will take place at the 5* Pestana Vila Sol Premium Golf & Spa Resort, Vilamoura, Portugal on the 16th and 17th of September 2020. The Pestana Vila Sol is located 5 minutes from Vilamoura, 20 minutes by car from Faro International Airport, and only 5 minutes by car from Marina de Vilamoura. “Having bi-annually hosted the RDO conferences at Pestana Chelsea Bridge, London over the last 10 years, we are thrilled that RDO has chosen to hold RDO11 at Pestana Vila Sol, Vilamoura, we are sure that it will be another successful event” Helder...