RDO / News
Another judgement made against International Timeshare Refund Action (ITRA)
8 Feb 2019

ITRA (International Timeshare Refund Action) wound up in the High Court

On 30th January 2019, KwikChex reports that International Timeshare Refund Action – more commonly known as ITRA, was wound up in the High Court of Justice England & Wales. This followed a petition made by a couple that had taken ITRA to court on grounds of unlawful conduct involving misrepresentations and failure to provide promised services concerning timeshare relinquishment and compensation. ITRA failed to refund monies as ordered by the court.  The original claim case against ITRA was one of several brought successfully against the business by consumers, with a number of courts repeatedly finding that ITRA had used deceptive methods and not provided...

6 Feb 2019

Exciting new job opportunity

Member Relations ManagerUK based, working from homeSalary circa £40,000, plus benefits EUROC, a newly formed, independent, member led, organisation representing timeshare owners committees in Europe, is seeking a full time member of staff to recruit members and administer the association’s day-to-day operations. EUROC has engaged RDO to manage the association on its behalf and the successful candidate will report both to the EUROC Board and the RDO Chief Executive.  Main responsibilities Recruitment of members and increasing membership numbers according to targets set by the Board is critical to this role and you will travel extensively around the UK and Europe, visiting timeshare resorts,...

5 Dec 2018

Howard Nusbaum ARDA President and CEO to Retire

After a successful 19 years as President and CEO of the American Resort Development Association, Howard Nusbaum has announced his intention to retire in 2019. The ARDA Board of Directors has appointed a search committee of its members to work with Spencer Stuart to conduct a national search for a new president. Ann Fastiggi and Leslie Hortum of Spencer Stuart are managing the process. Don Harrill, an ARDA past chairman and current chair of the ARDA International Foundation, is leading the search committee. Mark Wang, President of Hilton Grand Vacations and current ARDA Chairman, said, “We were of our course disappointed...

4 Dec 2018

CLC World Resorts & Hotels adds to its Yacht Club fleet with British Virgin Islands based catamaran

CLC World Resorts & Hotels (CLC World) has announced the addition of a further yacht, CLC Gemini, to Club La Costa Yacht Club. Based in the British Virgin Islands, it offers members the opportunity of winter sailing in the Caribbean to complement the Mediterranean summer sails. The British Virgin Islands (BVI) are one of the world’s top sailing spots. A sailor’s paradise with calm currents, consistent trade winds, protected bays and more than a hint of a pirate past, it is comprised of four main islands - Tortola, Virgin Gorda, Jost Van Dyke and Anegada – that are complemented by fifty...

Christel House International poised for new leadership
22 Oct 2018

Christel House International poised for new leadership

Twenty years ago, Christel DeHaan founded Christel House, a charity to transform the lives of impoverished children and lift them out of poverty.  Today, DeHaan announced she will retire as CEO of Christel House International (CHI) at the end of the year but will remain in her role as board chair.  She has named former Indianapolis mayor, Bart Peterson, as her successor, with the support and endorsement of the CHI board. “Bart is a proven leader with impeccable integrity and a passion for the Christel House mission,” says DeHaan. “As the first mayor in the country legislatively empowered to authorize charter...

18 Oct 2018

How to create the loyalty loop with your guests

In an incredibly short space of time the power in the relationship between consumer and brands has shifted massively towards the consumer. This is due In large part to the widespread prevalence of high-speed internet, powerful smartphones, social networks and consumer review sites. As the usage of these modern tools continues to grow, it means that increasing numbers of consumers have an incredible access to a wealth of information, including while on the move. For example if someone is out and about shopping, they may want to find out a great local restaurant or cafe to enjoy a meal. With their...

Ricardo Montaudon
8 Oct 2018

Ricardo Montaudon President RCI Latin America

It is with sad news that we announce that Ricardo Montaudon, President of RCI Latin America, passed away on October 3 after a very brief illness. Ricardo was one of RCI’s most recognisable ambassadors and a champion of our industry and the Latin American region. He was with RCI for 33 years and was passionate about the company and clients he served.  Gordon Gurnik President of RCI said “He built a legacy of leadership through his expertise, commitment, and signature enthusiasm.  His compassion and spirit of service were reflected through his ardent support of Christel House and his service as a...

27 Sep 2018

A Look Back at RDO9 Conference 2018 – Action Changes Things

This year’s RDO9 Conference was a success, with some world-class speakers, top-industry experts, and a varied mix of excellent conference and breakout sessions which proved to be entertaining, informative and motivational. Our venue for this year’s conference was once again the Pestana Chelsea Bridge Hotel and Spa in London. It is this ever increasing expectation that travellers have of their holidays, especially in terms of their resort or hotel accomodation and the different memorable experiences they desire while travelling, that made this year’s RDO Conference theme so important. The travel and tourism industry continues to increase globally, and the timeshare and vacation...

28 Aug 2018

What to Expect at RDO9 Conference: Action Changes Things

For this year’s RDO Conference we will once again be returning to the Pestana Chelsea Bridge Hotel and Spa in the stunning city of London. It’s not only this wonderful location that our attendees can look forward to though, but another exciting RDO Conference with a full line-up of inspirational keynote and guest speakers, superb networking opportunities and the promise of a brilliant time to be enjoyed by all. For this year’s theme we decided to focus on ACT: Action Changes Things, because a willingness to change is absolutely imperative for success for businesses and industries that want to survive and...

14 Aug 2018

Personal Fulfilment is the New Ultimate Luxury with John Spence – Chairman & Founder, Karma Group

In today’s changing world, ever greater numbers of people are choosing to travel to increasingly far flung destinations for their vacations, either once or even multiple times per year. In addition to this there are ever more options of styles of accomodation, places to explore and things to do while on holiday. Unique, personalised experiences and vacations are almost becoming expected as the norm, while fewer and fewer travellers are content to merely flop on the beach or by the pool for a typical holiday. Travellers from more traditionally wealthy, so-called “developed” areas of the world such as North American or...