Draft legislation announced by Consumer Minister Jo Swinson today sets out how consumers will also have access to clearer information about any additional costs and more generous time limits for returning goods bought online. The new proposals, the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations implement the European Consumer Rights Directive and will: increase the time limit for returning goods purchased online or by phone from seven days to 14 days after the goods have been received, should the consumer change their mind ban pre-ticked tick boxes for extras that the consumer may not want or need and that could result in...
Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.
If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.
This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.
Keeping this cookie enabled helps us to improve our website.
Please enable Strictly Necessary Cookies first so that we can save your preferences!
When you use our websites to view the information we make available, a number of cookies are used by others and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.
Cookies are small files that are sent back and forth with web pages, which can be used to identify that you have previously visited a site or to store small bits of information locally with you.
We also use social media buttons and/or plugins on this site that allow you to connect with your social media network(s) in various ways. For these to work the social media will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
Sometimes we include content from other sites on our site, for example, YouTube videos. When we do this, YouTube may store cookies in order to track how people are watching videos on their site.
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit.
If you want to know more about what cookies are and how to control them, aboutcookies.org is a great resource