In this video clip recorded at the Timeshare resort Pearly Grey Ocean Club in Tenerife, Steve Clarke talks about one of the most important aspects within the sales industry, the customer experience. Here Steve invites you to look closely at where the focus is within your business. Ultimately the customer experience is what it’s all about, whether it is with a returning customer or a prospective new client. “Tomorrow write this up on your office wall in big and bold letters: WTF. Probably not what you are thinking, but for me it stands for where’s the focus. In your business...
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