RDO is delighted to confirm that Jules Murray, Director - Spider on the Wall Ltd, and Peter Hales - Managing Director, Managed Hotels at Michels and Taylor have been confirmed as the final guest speakers for RDO5 2014 Conference. Jules admits to having an unassailable passion for Customer Service and has dedicated the last 12 years to the training and development of Managers and sales people for many large national and international organisations. Her successful methodology is based on the relationship she builds with her clients and the effective and interactive design of course content. ‘Spider on the Wall Ltd’ was launched in 2006 with the specific intention to analyse the Customer Service levels...
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