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RDO / Events
18 Oct 2018

How to create the loyalty loop with your guests

In an incredibly short space of time the power in the relationship between consumer and brands has shifted massively towards the consumer. This is due In large part to the widespread prevalence of high-speed internet, powerful smartphones, social networks and consumer review sites. As the usage of these modern tools continues to grow, it means that increasing numbers of consumers have an incredible access to a wealth of information, including while on the move. For example if someone is out and about shopping, they may want to find out a great local restaurant or cafe to enjoy a meal. With their...

27 Sep 2018

A Look Back at RDO9 Conference 2018 – Action Changes Things

This year’s RDO9 Conference was a success, with some world-class speakers, top-industry experts, and a varied mix of excellent conference and breakout sessions which proved to be entertaining, informative and motivational. Our venue for this year’s conference was once again the Pestana Chelsea Bridge Hotel and Spa in London. It is this ever increasing expectation that travellers have of their holidays, especially in terms of their resort or hotel accomodation and the different memorable experiences they desire while travelling, that made this year’s RDO Conference theme so important. The travel and tourism industry continues to increase globally, and the timeshare and vacation...

28 Aug 2018

What to Expect at RDO9 Conference: Action Changes Things

For this year’s RDO Conference we will once again be returning to the Pestana Chelsea Bridge Hotel and Spa in the stunning city of London. It’s not only this wonderful location that our attendees can look forward to though, but another exciting RDO Conference with a full line-up of inspirational keynote and guest speakers, superb networking opportunities and the promise of a brilliant time to be enjoyed by all. For this year’s theme we decided to focus on ACT: Action Changes Things, because a willingness to change is absolutely imperative for success for businesses and industries that want to survive and...

14 Aug 2018

Personal Fulfilment is the New Ultimate Luxury with John Spence – Chairman & Founder, Karma Group

In today’s changing world, ever greater numbers of people are choosing to travel to increasingly far flung destinations for their vacations, either once or even multiple times per year. In addition to this there are ever more options of styles of accomodation, places to explore and things to do while on holiday. Unique, personalised experiences and vacations are almost becoming expected as the norm, while fewer and fewer travellers are content to merely flop on the beach or by the pool for a typical holiday. Travellers from more traditionally wealthy, so-called “developed” areas of the world such as North American or...

7 Aug 2018

The Top Travel Trends and What it Means for Timeshare!

For this highly relevant RDO9 session, two travel experts will present what the public is beginning to expect and demand from their travel experiences. Speaking at this session will be Richard Aston - Director Deal Advisory at KPMG LLP and Victoria Bacon - Director of Brand and Business Development at ABTA, both of whom have a wealth of knowledge and experience in this field. Richard is responsible for KPMG’s mid-market UK travel and leisure team across the UK. For the past 15 years he has focused on deals, working with both B2C and B2B businesses and has been in charge of...

24 Jul 2018

GDPR and other legislative matters

People’s decision about where to travel, what to do when they get there and which hotel or resort to stay in when they decide to take a vacation are certainly all very important, but they also want to feel when they book their holidays that they have complete confidence that their data is safe, and that they have legal protection from the companies they choose to book their travel, accommodation and excursions with. If they don’t have this feeling of safety and protection, then they are likely to look for alternative options. This is why it is so important that businesses...

3 Jul 2018

Adventure travel done differently – G Adventures a global success with Brian Young – Managing Director, EMEA at G Adventures

The world of Travel & Tourism today is very different from how it was over three decades ago, with the internet only just starting to have a big impact in the world by the mid 1990s. There have been several factors that have brought huge changes within this industry including greater access to technology and therefore more information, and rising levels of disposable income. For much of the past most tourists were generally fairly conservative about the style of holidays they took, and relied on travel agents to design standard holidays for them such as a week in a resort near...

25 Jun 2018

The Secret to Winning Awesome Guest Reviews with Danica Davis – Product Specialist, ReviewPro

In today’s Travel & Tourism environment, customer expectations are at an all time high due to a number of important factors. There is now a tremendous choice of different options available to those wishing to travel including cheaper air fares, a greater variety of places to stay than ever before because of new disruptive brands such as Airbnb, and incredible experiences to try while on your next holiday because of innovative brands like G Adventures. Whereas before, travellers were more restricted to a limited set of companies that were able to monopolise their attention, the world of Travel & Tourism has...

19 Jun 2018

Resort Management in a World of Diversity with José Luis Mella – Resorts Operations Director, VRI Europe

The way people choose to travel, the destinations they are deciding to visit and the expectations they have of the accomodation they stay in are in a significant state of change. Of course the situation in the Travel & Tourism sector has always been evolving, as technology, demands and aspirations have adapted, but there has been somewhat of a revolution in recent decades. Travellers are now designing their own holidays and becoming more adventurous in terms of where they choose to travel and what they want to do on their holidays. This represents a big difference from the average traveller...

30 Apr 2018

Don’t Miss Your Chance to Register for RDO9 Conference!

Earlier in the year we announced to you that the theme for RDO9 will be “ACT: Action Changes Things” and that the conference will be taking place on the 12th & 13th September, at the Pestana Chelsea Bridge Hotel and Spa in London. Every year we aim to create a conference that is as educational, engaging and entertaining for our attendees as possible. In order to do this, we decide on a specific theme that we believe is highly relevant to the events that have taken place since the previous conference, and invite speakers from diverse backgrounds to inspire, educate and...