Unhappy With Your Purchase and Now Outside the Cooling-Off Period?
If you have a complaint about a non-RDO member’s sales presentation, it is best to (jointly) sign a letter of complaint and to send it recorded delivery to the timeshare resort in question rather than writing to its trustees or head office elsewhere. Set out concisely what aspect of the sales talk you now find was inaccurate, and who made the misleading statements about which you are complaining. Ask the sales director to make all necessary investigations. If you feel strongly that you have signed a purchase agreement and perhaps paid a deposit on a timeshare which was so misrepresented by the sales team that you would never have signed the contract had you been in possession of the correct facts, tell the sales director that you want the contract voided and your deposit returned in full to restore you to your original position.
If you believe you were misled
If your complaint concerns a non-RDO member timeshare seller in the UK and you are outside the 14-day cooling-off period before you discover that you have been misled, you can take up the matter with your local Trading Standards Office which will handle the matter as a free service. In addition to the Timeshare Regulations of 1997, there is also a considerable amount of consumer legislation in this country which is designed to outlaw misrepresentation. The Trading Standards Officer will take up your complaint direct with the trader and his recommendation could be that you receive a full refund.
You also have additional rights of redress if you paid the seller by credit card (see additional rights of redress if you paid by credit card).