Marriott Vacation Club statement on Coronavirus (COVID-19)
Marriott Vacation Club has been actively monitoring and responding to the Novel Coronavirus (COVID-19) situation since its emergence in the Asia Pacific region late last year. We quickly launched dedicated emergency preparedness and response teams, all focused on preserving the safety and well-being of our Owners, Members, guests and associates.
Our corporate and site leadership teams continue to closely monitor the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and country specific Government health department guidance, including any guidelines that may be issued by local health departments regarding recommended hygiene standards and social distancing or directives regarding resort closures.
As we continue our already enhanced cleaning processes, we are also working closely with our industry and vendor partners in the event any new guidance is released. Please learn more at our dedicated COVID – 19 website for our Owners, Members and guests here.
Carole Fisher
May 23, 2020 at 4:25 pmWhen will the Marriott Marbella Resort re- open
Nikkie
May 26, 2020 at 10:20 amThank you for your comment, we are afraid that we are unable to answer your query and we would suggest that you check the updates provided by Marriott https://www.marriottvacationclub.com/covid-19/.
B Alade
October 5, 2020 at 3:43 pmCan you please confirm your covid cancellation policy. My flights have just been cancelled by the airline due to the covid situation in Europe. My airline has provided a full refund, however marriot vacation club have only provided the option to deposit my week in interval International, this straightaway puts my out of pocket as I will need to pay the 150pounds exchange fee when the restrictions are lifted and we are able to fly. How is marriot vacation club supporting its long standing customers in these uncertain times, are we being penalised for being customers?
Nikkie
October 29, 2020 at 1:16 pmThank you for your comment. We have been informed that Marriott are asking all owners to use the Marriott hub site https://hub.vacationclub.com/, as all the information for owners related to COVID property updates, cancellation policies etc is to be found there. If you would like to speak to Marriott customer services, please have them contact via European.services@vacationclub.com.