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Statement on timeshare maintenance fees during the pandemic
29 Oct 2020

Statement on timeshare maintenance fees during the COVID-19 pandemic

Timeshare owners pay an annual fee towards the maintenance of their resort, irrespective of whether they choose to holiday at their ‘home’ resort or use the exchange system to holiday elsewhere. The fee typically covers cleaning, maintenance, staff salaries, taxes, insurance, energy supplies and the operation of any common facilities eg swimming pools, spas, children’s play areas, tennis courts, golf courses, restaurants and cafes. A portion of the management fee is set aside to build up reserves to pay for non-recurring costs such as furniture and appliances. At this stage it is too early to assess the impact of the pandemic...

The Canary Islands becomes the first Spanish region in which tourists will be covered for travel assistance relating to COVID-19
11 Aug 2020

The Canary Islands becomes the first Spanish region in which tourists will be covered for travel assistance relating to COVID-19

The Ministry of Tourism, Industry and Commerce of the Canary Islands Government has signed an agreement with AXA Spain for the subscription of a travel assistance policy applicable to all tourists traveling to the Islands, whether foreign or national, and with the order to respond to incidents related to the Covid-19, among which is the need to extend quarantine stays. The agreement was signed by the regional councilor Yaiza Castilla, on behalf of the public company Promotur Turismo de Islas Canarias of which she is CEO, and the company AXA Seguros, represented on by the director of the Canary Islands Area,...

Diamond’s European Resorts Start to Re-Open
9 Jul 2020

Diamond’s European resorts start to re-open

With newly devised and comprehensive Covid-19 preventative protocols, Diamond opened the doors to 6 of its European resorts last weekend – all resorts in England and two resorts on the Costa del Sol.  By the 1 August 19 will have reopened. Following guidelines from local health experts and the World Health Organisation, along with recognised audit and leading national hospitality industry organisations, we are taking the safety and protection of both guests and team members very seriously.  We have created and introduced procedures that are safe for everybody and expanded our Diamond Standard of Clean protocols. Here are some of the...

CLC World Resorts & Hotels’ Health & Safety collaboration with Hospiten, Tenerife
7 Jul 2020

CLC World Resorts & Hotels’ Health & Safety collaboration with Hospiten, Tenerife

Richard Wafer, Managing Director – Tenerife, met with Orlando Bermejo Alfonso, Director Commercial Canarias de Hospiten, to discuss CLC World’s SafeHands initiative, staff training and to review revised Health & Safety protocols and procedures at CLC World’s resorts on Tenerife. Bermejo Alfonso was impressed with the SafeHands initiative and commended CLC World on its thoroughness. “It was a pleasure to meet Orlando Bermejo Alfonso,” said Richard Wafer. “It is a privilege to be working with Tenerife’s largest hospital and to receive their approval of SafeHands. “SafeHands was designed to provide the highest possible protection levels for our Members, guests and our team members....

Covid-19: Guidance introduced to safeguard visitors and staff as hotels and resorts reopen
26 Jun 2020

Covid-19: Guidance introduced to safeguard visitors and staff as hotels and resorts reopen

As the number of Covid-19 cases continues to decline, lockdown restrictions have been eased and borders around Europe are finally starting to reopen, many without the requirement to self-quarantine if travelling from within the EU/Schengen zone or if coming from a European country with low levels of infection. Holiday resorts have faced a number of challenges as they prepare to reopen for the summer season and, to help prevent a second wave of infections, they will first have to introduce enhanced measures to make their workplaces safe and secure for the return of staff and guests. To help accommodation providers during this...

CLC World Resorts & Hotels announces launch of "Safe Hands" initiative
18 Jun 2020

CLC World Resorts & Hotels announces launch of “Safe Hands” initiative

CLC World Resorts & Hotels has been recognised for 36 years for its exacting standards, and in light of the Covid-19 pandemic has reassessed its cleanliness protocols, releasing its Safe Hands initiative. “We are entering a ‘new normal’ where consideration of Covid-19 is a clear priority for members and guests,” said Patrick Ingram, Group Managing Director, CLC World. “We want to reassure everyone who walks through our doors that our commitment to their health and safety is our top priority. Furthermore, we want the CLC World team to understand that their health is safeguarded alongside that of our guests as we...

Anfi Group’s safety protocols against legionella stricter during lockdown period
15 Jun 2020

Anfi Group’s safety protocols against legionella stricter during lockdown period

Each week, the Anfi Group turns more than 5,000 water taps on and off as a protocol against legionella in its resorts. The mandatory tourism closedown obliges this resort, which operates in the south of Gran Canaria, to intensify maintenance tasks, among which are the monitoring of the hot and cold water pipes and the analysis of the parameters of the swimming pool water.  The company has retained a small team of maintenance staff who are in charge of turning all of the water taps in the hotels on, one by one, and letting the water run for five minutes...

11 Jun 2020

Diamond Resorts statement on re-opening measures post Covid-19

While we eagerly anticipate the reopening of our resorts across Europe, we want to assure you our team is taking the necessary safety and sanitisation measures to protect all of our members, owners, guests and team members. Following guidelines from local health experts and the World Health Organisation, we have expanded our Diamond Standard of Clean protocols. Here are some of the things you can expect during your next holiday: At Reception Low-Touch Options: Where possible, we encourage pre-registered guests to check-in using the Diamond Resorts mobile app. Guests can also use the Express Checkout feature and find resort information using the...

Anfi del Mar beach reopens amidst high hopes and strict safety protocols
4 Jun 2020

Anfi del Mar beach reopens amidst high hopes and strict safety protocols

The Anfi del Mar beach has just reopened with high hopes and with a rigorous disinfection protocol to receive its first bathers, in another step towards the “new normality” during this Covid-19 crisis. In order to guarantee the maximum safety for bathers, comprehensive cleaning guidelines have been established for the sand, the sunbeds, and for the facilities such as the showers, bathrooms and communal areas. “The maintenance of Anfi del Mar, which has always been very scrupulous, will be increased in order to provide all health guarantees”, announced the Anfi Group. This reopening will involve changes decreed by the Town Hall...

Strokes of hope as Anfi Tauro golf course in Gran Canaria reopens
26 May 2020

Strokes of hope as Anfi Tauro golf course in Gran Canaria reopens

Anfi Tauro Golf reopens its doors as a step on the way to “a new normality”. This golf course on Gran Canaria’s South coast, welcomes back its players after the period of lockdown due to Covid-19, a pause that was put to good use to carry out some extra maintenance work on the course. The golf course is now in “excellent condition” and we are confident of facing the rest of the year with more energy than ever. These “first steps are full of hope” states Luis Martínez, General Manager of the hotel division and Anfi Tauro Golf, in a press...