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Advice to timeshare owners during the coronavirus crisis

RDO / Coronavirus  / Advice to timeshare owners during the coronavirus crisis
30 Mar 2020

Advice to timeshare owners during the coronavirus crisis

RDO’S enforcement department, operated on its behalf by KwikChex, has been receiving requests for information from owners as to what the policies will be of timeshare companies and resorts if owners are not able to take their timeshare holiday due to the coronavirus emergency.

KwikChex has already seen individual, positive examples of how this is being handled and in the first instance is recommending that owners make contact with their timeshare developer or resort to check on a case by case basis.  We are confident that owners will appreciate that it may also be difficult to determine what the position might be too far ahead as the situation is still ongoing and evolving and circumstances are likely to vary considerably depending on multiple factors, such as resort location and the time of the year holidays are due to be taken.

KwikChex has reached out to developers and resorts to ask that they do their utmost to keep owners informed to the very best of their abilities and also advise KwikChex similarly so it can respond to enquiries.

RDO and KwikChex send their best wishes for the health of all in these trying times in the hope that the crisis passes soon. In the meantime, KwikChex has increased its resources to provide the greatest level of assistance possible to owners.

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5 Comments:

  • Wendy Elliot
    April 25, 2020 at 12:31 pm

    I have heard nothing from my time share….I own week 21 at the maritima complex and I understand it is closed ….At the very least they should be paying for us to bank our week or holding our maintenance over to next year .

  • Heather Janet Flannagan
    May 1, 2020 at 7:48 am

    Well I would like to know where these “helpful “ timeshare companies are! Been a member of Anfi for 15 years now and of no help whatsoever- due to go to Anfi Gran Canaria on 11/5/20 and basically they will not even let this years maintenance carry forward to next year! No refunds either! All they want us to do is change our contracts and sign up to something else. If this is a genuine site that is trying to help please respond! Doubt I’ll hear anything!

  • Adrian Clay
    May 11, 2020 at 11:23 pm

    Hi I own weeks 24 & 25 in a T1 room 216 at Dom Pedro Portobelo in Villamoura Portugal, the Aparthotel is currently closed until 29th June which is after our weeks, I have paid the maintenance fees already for this year (€800!!!) & they are telling me there is no refunds for maintenance fees & “Because of COVID-19 the internal exchange are suspended. With no possiblity to change your weeks 24 and 25 the occupancy dates remain from 13.06.2020 until 27.06.2020” so I cannot use my fortnight holiday later in the year this seems very unfair to me especially as we have owned & visited for nearly 40 years. Any help in this matter would be greatly appreciated. Many Thanks
    Adrian

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