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RDO / Posts tagged "ITRA"
ITRA loses another court case
12 Apr 2018

ITRA loses another court case

A consumer was awarded a total of £9765.90 at Workington County Court in March in a case against ITRA. The amount included a full refund of all monies paid to ITRA, plus costs and interest. The judge ruled that ITRA was guilty of misrepresentation in the sales process, deceiving the consumer by making false statements and promises and breach of contract for not carrying out promised work. She stated that ‘there was a complete failure by ITRA to comply with the Consumer Rights Act.’ This is the third case that the Task Force has provided free support to consumers making claims against...

Appeal case against Silverpoint dismissed at the Santa Cruz Provincial High Court
30 Jan 2018

Consumer wins case against ITRA in Weston-Super-Mare County Court

On 19 January 2018 a member of the public was awarded £4,802.60, the judge stating that breaches of contract by International Refund Action Ltd (ITRA) were “completely unacceptable” and that ITRA had not provided the services promised.  The judge also commented that the “breaches were as fundamental as they could possibly get” and that there had been “so little done for so much money”. The consumer had approached KwikChex, which manages the Timeshare Task Force on behalf of RDO, after ITRA failed to clearly respond for over a year to requests to detail what ITRA had carried out on the consumer’s behalf. KwikChex provided free...

ITRA sued by timeshare owners and ordered to refund payments in full
27 Jul 2016

ITRA sued by timeshare owners and ordered to refund payments in full

ITRA (International Timeshare Refund Action) was taken to court by a retired couple this June and having considered the evidence, the judge ruled that the contract signed by the consumers was invalid. ITRA was ordered to refund the couple’s payments and to pay their costs. Harold and Brenda Walker were cold called by ITRA in 2014 and invited to attend a presentation to discuss how to take part in a no-win, no-fee claim for compensation against their timeshare resort. The Walkers were falsely told during the presentation that their timeshare contract was in perpetuity and their children would become liable for the...

ASA ruling on European Claims Centre LLC, trading as Timeshare Advice Centre
22 Jul 2016

ASA ruling on European Claims Centre LLC, trading as Timeshare Advice Centre

KwikChex, as part of the Timeshare Task Force initiative, challenged whether the claims on the website for Timeshare Advice Centre that the team had "a wealth of experience” in helping [timeshare] customers and "had already helped a high number” of timeshare, points and fractional owners looking for a way out of their contracts were misleading and could be substantiated. The ASA considered that consumers were likely to interpret the claims to mean that Timeshare Advice Centre had significant experience in assisting timeshare owners to solve issues regarding their timeshares, including contractual issues, and that the assistance was given solely by TAC...

ASA adjudication against timeshare release company Solution For Timeshare
25 Mar 2015

ASA adjudication against timeshare release company Solution For Timeshare

Solution For Timeshare, a company linked to ITRA, claims to offer a "legal cancellation" of timeshare contracts to owners. Following a complaint by KwikChex about the testimonials featured on the company's website, in which it challenged whether these were genuine, http://www.solutionandfortimeshare.com/, the ASA carried out an investigation. It is also noted that similar testimonials, with different names and locations, also appeared on the Swedish version of their website, www.slappdintimeshare.com. Solution for Timeshare did not respond to the ASA's enquiries and the ASA was concerned by its lack of response and apparent disregard for the Code which was a breach of the CAP...