Harry Taylor, former chief executive of TATOC, has died
We are sad to report that Harry Taylor, former chief executive of TATOC (the Timeshare Association), died last week, age 77. Harry was well known to many in the industry, having been involved in TATOC, the timeshare owners’ association, since the late 90s. He was originally appointed as treasurer but after the death of chief executive Fredericka Johns in 2008, took on the role of chief executive, working with a dedicated board to promote timeshare ownership. He was instrumental in establishing a closer relationship with the industry via RDO and took over RDO’s responsibility for its non-member consumer helpline. TATOC went...
Canadian Resort and Travel Association (CRTA) unveils new vision
Canadian Resort and Travel Association (CRTA), the industry-based trade association dedicated to furthering Vacation Ownership in Canada and throughout the world, will concentrate primarily on international timeshare resorts and vacation clubs with high levels of Canadian members. Previously the Association was a tight consortium of Canadian-based resorts. Although this is still an important aspect of CRTA, the view toward consumer education and protection is a fresh approach. According to Gaetan Babin RRP, CRTA Chairperson, President and CRTA CEO, “Our membership efforts are focused to include timeshare properties the world over, as Canadians make up a considerable percentage of owners, particularly in...
Hilton Grand Vacations’ European Team Members Partner with We Are Water Foundation to Bring Water to Ukraine
In response to the war in Ukraine, Hilton Grand Vacations’ (HGV) European team members have taken action by teaming up with We Are Water Foundation to bring water and sanitation to people affected by the war. HGV’s European team members have raised over €15,000 since April to directly support their neighbors in Ukraine. HGV’s team members in Europe were actively involved in organizing fundraising efforts that included bingos, raffles, solidarity paellas and cheese tastings, as well as many other creative ideas. Through We Are Water, these funds have contributed to two specific projects: UNICEF's World Water and Sanitation for Ukraine project and World...
Interval International recognised for industry-leading client service & member engagement
Interval International was honoured with two coveted industry awards during a recent conference held by the American Resort Development Association (ARDA) in Hollywood, Florida. ARDA recognises outstanding accomplishments in the vacation ownership industry − and this year, winners were chosen from nearly 400 nominations. Interval’s Client Services & Program Operations Team was chosen in the Owner/Customer Relations Team category for being a “one-stop-shop” for customers and sustaining high-levels of satisfaction among its resort developer clients. A yearlong member campaign, “Why I Love Interval”, which featured inspirational photos and testimonials of Interval members and their families enjoying vacations across the globe, was...
Multiple charges of fraud ordered by the CPS in relation to Monster Group Travel, Monster Credits, Monster Rewards and sellmytimeshare.com
The Crown Prosecution Service (CPS) has authorised the South West Regional Organised Crime Unit (SW ROCU) to charge 18 people with 79 counts related to a large-scale fraud targeting timeshare owners.The 18 people have been charged with conspiracy to commit fraud while being directors, sales people and administrators of the above-mentioned entities.Update 19 September 2025For details of the outcome of the court cases, go to https://rdo.org/rdo-welcomes-convictions-of-fraudsters-behind-27m-monster-group-scam/...
Interval International signs exclusive affiliation agreement with Grand Matlali Residence Club, Mexico
Interval International has announced the addition of Grand Matlali Residence Club at Mountain Bay, the vacation ownership component of Grand Matlali Hills to its global exchange network. Situated in Nuevo Vallarta, Nayarit, Mexico, the all-inclusive resort is part of a 740-acre mixed-use development, which also includes a hotel and private residences. Nestled atop the hills overlooking Banderas Bay, Grand Matlali Residence Club at Mountain Bay is perfect for families as well as couples looking for an outdoor retreat. The property, which is located within its own nature reserve, includes spacious studios, three-bedroom suites with sweeping views of the Pacific Ocean or...
Karma Group introduces a new addition, Karma Song Hoai, in Vietnam
Karma Group has welcomed another elegant property into its luxury resort portfolio, this time in Vietnam. Sitting among the picturesque UNESCO World Heritage-listed town of Hoi An, sits Karma Song Hoai. This sprawling property comprises 51 stylish suites and family rooms, each boasting private balconies and accompanied by a cluster of restaurants, bars, gyms, and even a spa. The attraction of the resort doesn’t just lie in its host of amenities, but its location; Karma Song Hoai is perched on the banks of the Thu Bồn river, just 1 kilometre or a short stroll or bike ride from the old town....
Major victory for Club La Costa in Spanish Courts
The Spanish commercial courts made a very significant decision which directly affects RDO member Club La Costa. The Mercantile Courts in Spain ruled in a number of recent decisions that all new claims made against Club La Costa (CLC) will be automatically rejected. The English translation of one of these rulings is available in the following website managed by the Spanish Insolvency Practitioner, Mr Juan Carlos Robles and can be found here. A number of Claims Management Companies have encouraged Club La Costa members to take legal action against the company, often by promising significant financial rewards in the form of compensation. The rulings...
Wyndham Destinations introduces new Panorama brand to drive growth of its vacation membership and travel technology businesses
Business line will serve as the parent-brand for RCI and portfolio of exchange and other membership travel groups to set the stage for business expansion New products and services present travelers a whole new range of opportunities for travel experiences beyond their traditional timeshare ownership Wyndham Destinations has announced the creation of Panorama, a new business line to manage the company’s exchange, membership, and travel technology brands. The new Panorama portfolio will have three areas of focus, including timeshare exchange companies RCI -- the world’s largest vacation exchange network -- 7Across (formerly known as DAE), and The Registry Collection; travel and leisure businesses...
Covid-19: Guidance introduced to safeguard visitors and staff as hotels and resorts reopen
As the number of Covid-19 cases continues to decline, lockdown restrictions have been eased and borders around Europe are finally starting to reopen, many without the requirement to self-quarantine if travelling from within the EU/Schengen zone or if coming from a European country with low levels of infection. Holiday resorts have faced a number of challenges as they prepare to reopen for the summer season and, to help prevent a second wave of infections, they will first have to introduce enhanced measures to make their workplaces safe and secure for the return of staff and guests. To help accommodation providers during this...