Diamond’s European resorts start to re-open
With newly devised and comprehensive Covid-19 preventative protocols, Diamond opened the doors to 6 of its European resorts last weekend – all resorts in England and two resorts on the Costa del Sol. By the 1 August 19 will have reopened. Following guidelines from local health experts and the World Health Organisation, along with recognised audit and leading national hospitality industry organisations, we are taking the safety and protection of both guests and team members very seriously. We have created and introduced procedures that are safe for everybody and expanded our Diamond Standard of Clean protocols. Here are some of the...
CLC World Resorts & Hotels’ Health & Safety collaboration with Hospiten, Tenerife
Richard Wafer, Managing Director – Tenerife, met with Orlando Bermejo Alfonso, Director Commercial Canarias de Hospiten, to discuss CLC World’s SafeHands initiative, staff training and to review revised Health & Safety protocols and procedures at CLC World’s resorts on Tenerife. Bermejo Alfonso was impressed with the SafeHands initiative and commended CLC World on its thoroughness. “It was a pleasure to meet Orlando Bermejo Alfonso,” said Richard Wafer. “It is a privilege to be working with Tenerife’s largest hospital and to receive their approval of SafeHands. “SafeHands was designed to provide the highest possible protection levels for our Members, guests and our team members....
Covid-19: Guidance introduced to safeguard visitors and staff as hotels and resorts reopen
As the number of Covid-19 cases continues to decline, lockdown restrictions have been eased and borders around Europe are finally starting to reopen, many without the requirement to self-quarantine if travelling from within the EU/Schengen zone or if coming from a European country with low levels of infection. Holiday resorts have faced a number of challenges as they prepare to reopen for the summer season and, to help prevent a second wave of infections, they will first have to introduce enhanced measures to make their workplaces safe and secure for the return of staff and guests. To help accommodation providers during this...
Initiatives to tackle cold-calling and data abuses and connected scams affecting timeshare owners
Under a recently launched initiative, KwikChex and EUROC are urging timeshare owners to file reports on cold-callers and other unsolicited contacts such as by email and text. All reports will be investigated and evidence of data protection breaches and other unlawful behaviour will be collated and presented to the relevant authorities throughout Europe. The number of nuisance calls and connected scams has increased dramatically since the start of the Covid-19 crisis and those targeting timeshare owners are amongst the most prolific and serious in terms of financial losses. This initiative, which commenced in the UK and is now being rolled out across...
CLC World Resorts & Hotels announces launch of “Safe Hands” initiative
CLC World Resorts & Hotels has been recognised for 36 years for its exacting standards, and in light of the Covid-19 pandemic has reassessed its cleanliness protocols, releasing its Safe Hands initiative. “We are entering a ‘new normal’ where consideration of Covid-19 is a clear priority for members and guests,” said Patrick Ingram, Group Managing Director, CLC World. “We want to reassure everyone who walks through our doors that our commitment to their health and safety is our top priority. Furthermore, we want the CLC World team to understand that their health is safeguarded alongside that of our guests as we...
Anfi Group’s safety protocols against legionella stricter during lockdown period
Each week, the Anfi Group turns more than 5,000 water taps on and off as a protocol against legionella in its resorts. The mandatory tourism closedown obliges this resort, which operates in the south of Gran Canaria, to intensify maintenance tasks, among which are the monitoring of the hot and cold water pipes and the analysis of the parameters of the swimming pool water. The company has retained a small team of maintenance staff who are in charge of turning all of the water taps in the hotels on, one by one, and letting the water run for five minutes...
Diamond Resorts statement on re-opening measures post Covid-19
While we eagerly anticipate the reopening of our resorts across Europe, we want to assure you our team is taking the necessary safety and sanitisation measures to protect all of our members, owners, guests and team members. Following guidelines from local health experts and the World Health Organisation, we have expanded our Diamond Standard of Clean protocols. Here are some of the things you can expect during your next holiday: At Reception Low-Touch Options: Where possible, we encourage pre-registered guests to check-in using the Diamond Resorts mobile app. Guests can also use the Express Checkout feature and find resort information using the...
Christel DeHaan, founder of Christel House International, has died, age 77
It is with deep regret that we have learnt of the death of Christel DeHaan, founder and chair of the board of Christel House International. Christel died at home, surrounded by family. She leaves behind three children an older sister, along with numerous grandchildren, great grandchildren and nieces and nephews. After a highly successful career as the co-founder of RCI, Christel created Christel House International in 1998 with the goal of transforming the lives of impoverished children around the globe, breaking the cycle of poverty and building self-sufficient members of society. Thanks to Christel’s careful planning, the work of Christel House will continue...
Anfi del Mar beach reopens amidst high hopes and strict safety protocols
The Anfi del Mar beach has just reopened with high hopes and with a rigorous disinfection protocol to receive its first bathers, in another step towards the “new normality” during this Covid-19 crisis. In order to guarantee the maximum safety for bathers, comprehensive cleaning guidelines have been established for the sand, the sunbeds, and for the facilities such as the showers, bathrooms and communal areas. “The maintenance of Anfi del Mar, which has always been very scrupulous, will be increased in order to provide all health guarantees”, announced the Anfi Group. This reopening will involve changes decreed by the Town Hall...
Police warning about unsolicited contact by companies frequently offering incorrect information to current or former timeshare owners
The South West Regional Organised Crime Unit has reported that there has been an increasing number of enquiries in recent weeks from members of the public reporting contact from several different companies offering services in relation to either timeshare they have already disposed of, their Monster Credits or their investments in Staycation Lodges. The majority of the information provided by these companies when offering their services is incorrect or at times untrue. For legal reasons the police are unable to name the companies directly, however if you are contacted by any company that offers a service based on any of...