Timeshare Task Force Tag

RDO / Posts tagged "Timeshare Task Force"
KwikChex awarded Trading Standards award
1 Jul 2019

KwikChex given Trading Standards Hero award

KwikChex, which manages the Timeshare Task Force on RDO’s behalf, has been awarded a Chartered Trading Standards Institute (CTSI) Hero Award for its work in targeting fraudsters and protecting consumers through its close cooperation with Trading Standards and local law enforcement agencies. Much of KwikChex’s focus has been on businesses targeting timeshare owners and in addition to providing guidance and assistance to consumers through its online and telephone services, it has provided expert witness testimony in a number of court cases in the UK, all of which have been successful. KwikChex is a corporate affiliate member of the CTSI and has been...

Timeshare Task Force
28 Jun 2019

ITRA, ECC and M1 Legal

A number of consumers are advising that following the winding up of ITRA, they are being approached by European Consumer Claims (ECC) and are corresponding with M1 Legal.  These communications concern offers of continuing work said to have been started by ITRA. As consumers paid ITRA and entered into contracts with that business and it is now the subject of liquidation and insolvency investigations, the Timeshare Task Force, which is managed by KwikChex on behalf of RDO, advises that such approaches should be reported to the ITRA liquidator, Richard Long & Co., as they are likely to be unlawful – a...

Eze directors sentenced to prison
22 Mar 2019

Eze directors sentenced to prison

On March 21st, Eze Europe Ltd director Dominic O'Reilly was sentenced to 28 months in prison and his daughter Stephanie to 18 months in prison, suspended for two years. Both were also banned from becoming company directors for nine and six years respectively. Last November, Dominic O'Reilly and Stephanie O'Reilly had pleaded guilty to offences under the Consumer Protection from Unfair Trading Regulations 2008 relating to misrepresentation regarding the selling of "Leisure Credits" or 'Concierge Services", a so-called holiday and lifestyle product, as well as connected purported legal assistance to timeshare owners. In sentencing, Her Honour Judge Laurence Creed said that the O’Reillys...

Important advice re increasing risks related to timeshare claims businesses
15 Mar 2019

Important advice re increasing risks related to timeshare claims businesses

On 22 February 2019, purported timeshare claims specialist’ businesses Meredith Pritchard Consultants Ltd. and First Law Solutions Ltd. were wound up in the UK High Court following action by UK authorities. The Insolvency Service presented petitions to the court on the grounds that both companies traded with a lack of commercial probity by failing to provide contracted services in a timely manner or at all. This included accepting payments in respect of non-viable claims, charging excessive fees, and using misleading and aggressive sales techniques. Losses to consumers deceived by the businesses are believed to be in excess of half a million...

Another judgement made against International Timeshare Refund Action (ITRA)
29 Jun 2018

Another judgement made against International Timeshare Refund Action (ITRA)

International Timeshare Refund Action (ITRA) have had a judgement made against them in a court action brought by a consumer. The action was supported by KwikChex, which manages the Timeshare Task Force on RDO’s behalf. On 4th June, ITRA, which failed to turn up in court and defend the claim, were ordered to refund a consumer all the monies he paid to them plus costs – a total of over £5700. For more information, go to

ITRA loses another court case
12 Apr 2018

ITRA (International Timeshare Refund Association) loses another court case

A consumer was awarded a total of £9765.90 at Workington County Court in March in a case against ITRA. The amount included a full refund of all monies paid to ITRA, plus costs and interest. The judge ruled that ITRA was guilty of misrepresentation in the sales process, deceiving the consumer by making false statements and promises and breach of contract for not carrying out promised work. She stated that ‘there was a complete failure by ITRA to comply with the Consumer Rights Act.’ This is the third case that the Task Force has provided free support to consumers making claims against...

Appeal case against Silverpoint dismissed at the Santa Cruz Provincial High Court
30 Jan 2018

Consumer wins case against ITRA in Weston-Super-Mare County Court

On 19 January 2018 a member of the public was awarded £4,802.60, the judge stating that breaches of contract by International Refund Action Ltd (ITRA) were “completely unacceptable” and that ITRA had not provided the services promised.  The judge also commented that the “breaches were as fundamental as they could possibly get” and that there had been “so little done for so much money”. The consumer had approached KwikChex, which manages the Timeshare Task Force on behalf of RDO, after ITRA failed to clearly respond for over a year to requests to detail what ITRA had carried out on the consumer’s behalf. KwikChex provided free...

Four charged over alleged holiday fraud
18 Jul 2017

Four charged over alleged holiday fraud

Frank Madden, Claire Garland, Keith Furneval and Jean Furneval have been charged in connection with an alleged holiday fraud and appeared at Poole Magistrates’ court on Thursday 13th July. An initial hearing takes place in Bournemouth Crown Court in August. Consumer complaints were made to the RDO Timeshare Task Force, which is managed by KwikChex, about the activities of Frank Madden and his business Glenleigh Consultants and information was subsequently provided to Trading Standards about the activities taking place. The complaints centered on what were described as ‘Holiday Clubs’ (or ‘Long Term Holiday Products’), where consumers had paid upfront fees for promised discounts on future holidays. KwikChex...

ASA Ruling on Timeshare Relief UK
11 Mar 2016

ASA Ruling on Timeshare Relief UK

KwikChex, as part of the Timeshare Task Force initiative, recently challenged two testimonials in an email for Timeshare Relief UK, a timeshare relinquishment company, stated "10th ANNIVERSARY NEWS SPECIAL. FINALLY - A BREAK FOR TIMESHARE VICTIMS. New Rules aim to end decades of pressure-selling and release thousands of people from costly and unfair contracts. Thousands of Britons trapped in onerous timeshare or ‘holiday club’ arrangements ...

ASA adjudication on Easy Consulting SL
8 Jan 2016

ASA adjudication on Easy Consulting SL

Kwikchex, as part of the Timeshare Task Force initiative, recently challenged whether an advertisement on was misleading because it omitted what it believed was a significant condition that the prices of the holidays referred to were dependent on consumers attending a timeshare sales presentation, and failure to attend would mean incurring the full cost of the holiday accommodation. Kwikchex also challenged whether the statement that referred to holidays "at RCI… Affiliated Resorts" was misleading because it understood that the advertiser had no connection with RCI. Easy Consulting SL trading as did not respond to the ASA's enquiries. The ASA was...