Timeshare Task Force Tag

RDO / Posts tagged "Timeshare Task Force"
Another judgement made against International Timeshare Refund Action (ITRA)
29 Jun 2018

Another judgement made against International Timeshare Refund Action (ITRA)

International Timeshare Refund Action (ITRA) have had a judgement made against them in a court action brought by a consumer. The action was supported by KwikChex, which manages the Timeshare Task Force on RDO’s behalf. On 4th June, ITRA, which failed to turn up in court and defend the claim, were ordered to refund a consumer all the monies he paid to them plus costs – a total of over £5700. For more information, go to

ITRA loses another court case
12 Apr 2018

ITRA (International Timeshare Refund Association) loses another court case

A consumer was awarded a total of £9765.90 at Workington County Court in March in a case against ITRA. The amount included a full refund of all monies paid to ITRA, plus costs and interest. The judge ruled that ITRA was guilty of misrepresentation in the sales process, deceiving the consumer by making false statements and promises and breach of contract for not carrying out promised work. She stated that ‘there was a complete failure by ITRA to comply with the Consumer Rights Act.’ This is the third case that the Task Force has provided free support to consumers making claims against...

Appeal case against Silverpoint dismissed at the Santa Cruz Provincial High Court
30 Jan 2018

Consumer wins case against ITRA in Weston-Super-Mare County Court

On 19 January 2018 a member of the public was awarded £4,802.60, the judge stating that breaches of contract by International Refund Action Ltd (ITRA) were “completely unacceptable” and that ITRA had not provided the services promised.  The judge also commented that the “breaches were as fundamental as they could possibly get” and that there had been “so little done for so much money”. The consumer had approached KwikChex, which manages the Timeshare Task Force on behalf of RDO, after ITRA failed to clearly respond for over a year to requests to detail what ITRA had carried out on the consumer’s behalf. KwikChex provided free...

Four charged over alleged holiday fraud
18 Jul 2017

Four charged over alleged holiday fraud

Frank Madden, Claire Garland, Keith Furneval and Jean Furneval have been charged in connection with an alleged holiday fraud and appeared at Poole Magistrates’ court on Thursday 13th July. An initial hearing takes place in Bournemouth Crown Court in August. Consumer complaints were made to the RDO Timeshare Task Force, which is managed by KwikChex, about the activities of Frank Madden and his business Glenleigh Consultants and information was subsequently provided to Trading Standards about the activities taking place. The complaints centered on what were described as ‘Holiday Clubs’ (or ‘Long Term Holiday Products’), where consumers had paid upfront fees for promised discounts on future holidays. KwikChex...

ASA Ruling on Timeshare Relief UK
11 Mar 2016

ASA Ruling on Timeshare Relief UK

KwikChex, as part of the Timeshare Task Force initiative, recently challenged two testimonials in an email for Timeshare Relief UK, a timeshare relinquishment company, stated "10th ANNIVERSARY NEWS SPECIAL. FINALLY - A BREAK FOR TIMESHARE VICTIMS. New Rules aim to end decades of pressure-selling and release thousands of people from costly and unfair contracts. Thousands of Britons trapped in onerous timeshare or ‘holiday club’ arrangements ...

ASA adjudication on Easy Consulting SL
8 Jan 2016

ASA adjudication on Easy Consulting SL

Kwikchex, as part of the Timeshare Task Force initiative, recently challenged whether an advertisement on was misleading because it omitted what it believed was a significant condition that the prices of the holidays referred to were dependent on consumers attending a timeshare sales presentation, and failure to attend would mean incurring the full cost of the holiday accommodation. Kwikchex also challenged whether the statement that referred to holidays "at RCI… Affiliated Resorts" was misleading because it understood that the advertiser had no connection with RCI. Easy Consulting SL trading as did not respond to the ASA's enquiries. The ASA was...

ASA adjudication on Easy Consulting SL
23 Sep 2015

ASA adjudication on Timeshare Solutions Ltd

KwikChex, as part of the Timeshare Task Force initiative, recently challenged two testimonials on the Timeshare Solutions Ltd website, questioning whether they were genuine as they also appeared on another website for a different claims company (although under different customer names). Although Timeshare Solutions Ltd initially said the similarities were down to the fact that the two companies operated in the same timeshare relinquishment industry, they later stated that they were not sure if they still held the testimonials because they were provided in 2014. They did, however state that they still held contact details for the individuals who had given...

9 Dec 2013

European Timeshare Leaders Create a New Task Force

The leading businesses and bodies in the European timeshare sector have launched a new initiative to tackle issues that potentially affect hundreds of thousands of timeshare owners and consumers; the initiative also signifies a new era reflecting the great strides forward that the industry has taken in quality and integrity. The Timeshare Task Force brings together RDO’s own enforcement operation, resorts, timeshare owners, consumer organisations and law enforcement agencies to achieve common goals. At the top of the priority list is tackling the rogues that have been defrauding timeshare owners and consumers to the tune of millions of Euros. These fraudulent businesses...

5 Aug 2013

“ Buckle Up Boys, You’re In For A Bumpy Ride”

So said Bette Davis in the opening few minutes of, I believe, “All About Eve” in which she starred against Joan Crawford - all I can remember is that it was in black and white and Davis descends a staircase at a party looking quite stunning and utters these lines as some man lights her cigarette  (I really must be getting old.) Don’t ask me why I remember it – I just thought it was a great line. It came back to me this week as there have been numerous discussions and questions over the activities of the Police in...