Cruising sets sail towards younger clients: lessons for timeshare via Andrew Stuart – President & COO, Norwegian Cruise Line
If someone asked you about your perception of the cruise industry, certain thoughts might jump to mind, many of which are not particularly positive. These ideas might include substandard entertainment, tired interiors, uninspiring catering, and an aging demographic of guests on board. When Andrew Stuart, the President and Chief Operating Officer of Norwegian Cruise Line took the helm of the company in March 2015, this was exactly the problem he faced. Almost all of the perceptions that people had about the cruise industry were true when Andrew took charge, so he set about changing this situation in order to attract...
#RDO7 Conference 2016 starts tomorrow, are you ready?
Here at RDO we are very excited that this year’s RDO7 Conference starts tomorrow! This promises to be an exciting event packed with inspirational speeches from motivational speakers and business leaders, lively and engaging debates and fantastic networking opportunities, all set in the beautiful Pestana Chelsea Bridge Hotel & Spa in London, undoubtedly one of the world’s greatest cities. The theme of this year’s conference is Taking Ownership which given recent challenging economic and political events, couldn’t be more necessary for the travel and timeshare industry. Understandably there are concerns among both individual owners and timeshare companies and organisations. RDO7...
“Running faster than the ambulance chasers” – RDO7 breakout session with Eugene Miskelly, Jose Miguel Echenaguisa, Henry Bankes, Robert Webb, Paul Gardner-Bougaard
Panelists will discuss how RDO has been actively conducting extensive work in the last couple of years to try and combat the growing problem of online fraud. ...
Building Relationships
As Steve Clarke explains in this video recorded at the timeshare resort Pearly Grey Ocean Club in Tenerife, in whichever field of business you are in today, it is vitally important to build positive relationships with your clients and potential clients. Due to the dramatic digital transformation that has occurred in recent years, individuals have far greater amounts of information available to them regarding the companies that they do business with. These digital relationships work both ways though, with social media profiles and other online news, information and media available to your sales team. Do not neglect this amazing...
P2P: people-to-people
As Steve Clarke explains in this video recorded at the timeshare resort Pearly Grey Ocean Club in Tenerife, in whichever field of business you are in today, it is vitally important to be considering the concept of ‘P2P: people to people.’ The way that people view brands has changed dramatically in recent years, much of which has been fueled by the digital revolution. Your guests are becoming far more savvy and their expectations are rising. It is no longer possible to broadcast corporate messages and fancy advertising and hope your guests stay loyal, they expect a more human connection with the...
What you can expect at RDO7 Conference 2016
This year’s conference RDO7 promises to be one of the best yet, with a host of talented motivational speakers and industry leaders set to inspire and entertain you, during a variety of different speeches and sessions. The theme of this year’s conference is “Taking Ownership” with an emphasis on taking charge of your own game. This is true from both an industry and individual standpoint and is set to challenge the audience and those within the timeshare industry to look to themselves as to how to improve and evolve. It is often all too easy to blame others, the economic environment around...
Introducing RDO7 Conference 2016 guest speakers David Gilbert, Howard C. Nusbaum, Peter Booth, Gordon Gurnick, Richard McIntosh, Steve Pentland, Rob Webb
At each RDO conference we aim to bring you the very best lineup of talented motivational speakers to inspire and entertain you. For this year’s RDO7 conference 2016 "Taking Ownership", taking place in London 20th-22nd September 2016, we recently announced our outstanding keynote speakers: Kriss Akabusi, Simon Hazeldine and Caspar Berry. In addition to our keynote speakers, Kriss, Simon and Caspar, we also have an excellent group of guest speakers, some of whom we revealed recently (Gareth Dunlop, Thomas Landen, Andrew Stuart, Anthony Reilly and Paul Hardingham). We are now pleased to announce another separate group of excellent guest speakers, each...
Brexit: “ The long-term ghastliness of the legal complications are unimaginable”
So said Sir David Edward KCMG, QC, PC, FRSE, Former Judge of the Court of Justice of the European Union, in giving evidence to the European Union Committee of the House of Lords. The Committee produced a little publicised report on Brexit on 4 May 2016 entitled “The process of withdrawing from the European Union”. (HL Paper 138) in which the Committee took evidence not only from Sir David Edward, but also from Professor Derrick Wyatt QC, Emeritus Professor of Law, Oxford University. I am surprised it has received so little publicity as it provides an insight into the enormity...
“Win more business through conversations not publications” – RDO7 breakout session with John Beckley and Steve Clarke
The digital world continues to shift and transform in new and exciting ways. One of the most significant changes in the last decade, has been the huge expansion in the use of social media, as an increasingly vital means of communication and conversation. This includes established social media channels such as Facebook, Twitter, LinkedIn, Pinterest and Google Plus, and newer platforms like Instagram, Periscope and Snapchat. There are literally billions of people around the world using social media to share content, interact, and find out new information. This trend has been further strengthened with the widespread use of smartphones in...
ITRA sued by timeshare owners and ordered to refund payments in full
ITRA (International Timeshare Refund Action) was taken to court by a retired couple this June and having considered the evidence, the judge ruled that the contract signed by the consumers was invalid. ITRA was ordered to refund the couple’s payments and to pay their costs. Harold and Brenda Walker were cold called by ITRA in 2014 and invited to attend a presentation to discuss how to take part in a no-win, no-fee claim for compensation against their timeshare resort. The Walkers were falsely told during the presentation that their timeshare contract was in perpetuity and their children would become liable for the...